Service and Repair Technician

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The Service and Repair Technician is responsible for troubleshooting, disassembly, testing, and assembly of electro-mechanical medical devices. All service work performed must be clearly documented in the approved Service/Complaint Handling System (TrackWise). Works from documented procedures, work instructions, engineering drawings, or sketches as defined in the company Electronic Systems /Quality System.

Essential Duties and Responsibilities:

  • Performs wiring, soldering, assembling and test of electronic components to make sub-assemblies and finished goods for end item products.
  • Generates and executes upon formal test protocols and reports.
  • Sets up and operates test equipment and records measurements.
  • Maintains accurate data and assists with analysis.
  • Provides process/test method training to manufacturing/QC personnel and other technicians.
  • Able to understand and document issues related to returned devices returned for service.
  • Follows up with options for repairs to service center.
  • Investigates, confirms original complaint, repairs and calibrates customer returned equipment.
  • Documents the activities required to repair returned equipment per corporate standards and local procedures.
  • Tracks customer owned equipment through the Service/Complaint handling system and reports status to Field Assurance for respective division.
  • Participates in the development of local documentation for equipment repair.
  • Supports production with diagnosing potential new failure modes with manufactured equipment.
  • Identify any negative trends for the devices serviced.
  • Will assist in the support of Quality and Regulatory to ensure systems are in compliance with all internal and external guidelines.
  • Maintains working knowledge of company policies and procedures, ISO and FDA requirements.
  • Back-up technical contact for customer issues.
  • Assists manufacturing department as necessary.
  • Other duties as assigned.

Basic Qualifications:
  • An Associate' s Degree in electronic engineering technology with 1-2 years related experience.

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