Senior Manager of Business Operations

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We are looking for a leader to own and drive key digitization initiatives for AI Service businesses.Responsibilities include Reporting, Forecasting, Customer Insights, developing SW metrics - Descriptive to Predictive.In addition to leading transformative initiatives, you will drive and coordinate data, reporting and analytics efforts across the business to deliver the ongoing customer insights in support of Services growth and reporting objectives.You will be viewed as a Business Intelligence subject matter expert across Services.In this capacity you will establish the frameworks, business plans, program plans and integrated roadmaps for continually evolving and enabling new capabilities for internal analytics, predictions and next-generation business insights.

Essential Duties and Responsibilities:

  • This role is highly cross functional and requires substantial collaboration and leadership across multiple organizations and executive leadership.
  • You must have high EQ and be capable of working across large organizations to accomplish group objectives.
  • You will know when and where to lead and where and how to follow to get to desired outcomes for the success of the business.
  • You will partner closely with all aspects of Services, including strategy, Advanced Services, Technical Services and Finance.
  • Additionally, you will build and maintain strong partnerships and a functioning operating model with R&D, PMO, Content Services and external partner offices.
  • You will leverage best practices inside and outside of organization, and will solve existing service operations problems.
  • You will use relationships and knowledge internally and externally to drive towards a world class AI Biz Ops organization.

  • Bachelor' s degree in Business or Computer Science.
  • 10+ Years working with real business data and systems to drive ongoing business performance.
  • 7+ Years in business Intelligence role.
  • 7+ years managing and leading global teams.
  • Experience with technical and advanced services type businesses a plus.

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