Responsible for providing tier one and some tier two server, network and desktop support for both onsite and remote users, including: installing, reconfiguring and monitoring server, network and desktop environments. The Junior Information Technology Administrator should maintain a friendly and willingness to help attitude at all times

Essential Duties and Responsibilities

Qualification Requirements:

  • Assist in maintaining a resilient security posture for the above mentioned solutions and services based on industry best practices, policies and organizational requirements
  • Proactively monitor and maintain all IT related systems and services
  • Maintain IT related inventories for hardware, software and users
  • Perform maintenance to all software and hardware systems within scope of responsibilities
  • Document hardware, software and services at implementation and maintain throughout its lifecycle (to include diagrams, workflows and details of system configuration and use)
  • Maintain knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
  • Assist users in the operation of the desktop computer hardware, software, and peripheral devices both onsite and remotely via phone, email and remote support services
  • Follow all Information Technology department procedures and methods
  • Extreme focus on end-user satisfaction through technical resolution, positive attitude, courtesy, tact and the recommendations of process improvements to do their job better
  • Train new and existing employees on the use computer hardware and software and prepare and maintain training documentation
  • Prepare clear and concise reports, which accurately describe the problem or request, diagnosis and resolution and maintain accurate records of all work within a ticketing system
  • Participate as a subject matter expert in software verification, validation and user acceptance testing activities applicable to areas of responsibility
  • Willingness and ability to work during non-standard hours; nights and weekends
  • Perform all other duties as assigned by the IT Director and company executives

Qualification Requirements:
  • Must be able to perform each duty outlined above and possess the education, skills and abilities described in this job description
  • At least three years help desk experience providing routine technical support for computer operations
  • Experience using Microsoft Windows operating systems XP through 2016 server
  • Experience using all Microsoft Office products, 2013 through O365
  • Experience using SharePoint
  • Experience troubleshooting basic LAN, WAN, Wireless, and VPN connected networks
  • Experience in networking, DNS, DHCP, VPN and VoIP
  • Experience with Virtualization technologies (VMWare Hyper-converged infrastructure)
  • Experience using and managing Thin Clients
  • Experience with the setup and maintenance of printers and multi-function copiers
  • Experience with web based applications
  • Must be an independent worker and be able to prioritize time sensitive tasks
  • Experience with using ticketing system for the management help desk requests and projects
  • Basic Microsoft Active Directory Support and Microsoft Exchange Support
  • Computer virtualization concepts (VMware ESXi, Workstation and Player)
  • Working knowledge of Anti-Virus software (Trend Micro)
  • Basic video and image editing
  • Strong telephone and interpersonal contact skills
  • Strong technical aptitude
  • Typed words per minute (WPM), 35
  • Understand and write technical documentation

Education and/or Experience:
  • High School diploma required
  • Recommended Certifications: VCA, A+, Network+, MCSE
  • Certificate from college or technical school or associate' s degree (A. A.) with three or more years of related experience with desktop computers, hardware, and software or a combination of education and experience

Language Skills:
  • Ability to read, analyze and interpret documents (such as general business periodicals, professional journals, technical procedures, and AMC regulations) and ability to write and effectively communicate with managers, clients, customers, and employees

Mathematical Skills:
  • Ability to calculate figures and amounts (such as discounts, interest, commissions, proportions, and percentages) and ability to compute rate, ratio and percent and draw and interpret graphs

Physical Requirements:
  • Constant use of hands and arms
  • Good depth perception, hearing, speech, and vision
  • Lifting and/or moving up to 25-50 pounds up to 36 inches once a day
  • Environmental Conditions:
  • Majority of time is spent indoors with few to any changes in temperature and the noise level is usually moderate

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