Program Officer, Public Engagement (631-858)

Department: Engagement, Public and Patient Engagement

Reports to: Associate Director, Public Engagement

Position Summary

Under the direction of the Associate Director, Public Engagement, the Program Officer is responsible for strategic decision-making and high-level management of stakeholder engagement program activities that advance PCORI's Engagement mission. The primary responsibilities include providing intellectual and organizational leadership in designing and facilitating presentations for various stakeholder groups; reviewing, awarding and managing a portfolio of Engagement Awards in consultation with the Engagement Awards team; and evaluating program activities and award portfolio based on strategic direction of program. Additional areas of focus include translating data into meaningful information for an end-user audience by developing documentary support for Engagement Officers to use in the field.

For the purposes of this job description, engagement is defined as broad involvement of patients, family and caregivers, clinicians, payers, employers, and other members of the public as members of interdisciplinary research teams participating in the planning, conduct, and dissemination of clinical research.

Duties and Responsibilities

  • Stakeholder Engagement Responsibilities:
  • Assist Associate Director of Public Engagement as a PCORI liaison to stakeholder constituencies, responsible for regular communication with, and collecting input from, stakeholders and stakeholder organizations.
  • Collaborate with the Associate Director of Public Engagement on establishing explicit, transparent processes to solicit and obtain stakeholder feedback on PCORI priorities, research, results and dissemination plans.
  • Work with the Associate Director of Public Engagement to obtain, synthesize, and facilitate representation of the views of stakeholder communities to PCORI boards and staff.
  • Develop, maintain and support stakeholder networks, convene roundtables and workshops, and utilize other vehicles as appropriate to capture and incorporate the perspectives of stakeholders into PCORI's priorities, research agenda, and dissemination and communication efforts.
  • Collaborate with appropriate PCORI teams to create opportunities for interactions of patients and patient organizations with other stakeholders.
  • Plan and conduct discussion forums and other events that afford interaction of stakeholders with PCORI Board of Governors, Methodology Committee members, PCORI staff and other stakeholders.
  • Collaborate with PCORI staff, contractors and other colleagues in studying, evaluating and improving the processes used by PCORI in engaging stakeholder communities.

Portfolio Management:

  • Actively engage in PCORI's processes for reviewing and awarding Engagement Award applications received through the PCORI funding announcement process.
  • Monitor Engagement awardees' attainment of contract milestones and overall project progress, facilitating shared learning opportunities for relevant stakeholders.
  • Collaborates with Engagement Awards Program Director and contract management staff to assess status of projects.
  • Share updates and learnings from the Engagement Award portfolio with the Public and Patient Engagement team on a monthly basis.
  • Coordinate with the PPE Program Associate focused on the Engagement Repository to share and prioritize resources coming out of the Engagement Awards portfolio.

Resource Development

  • Collaborate with Engagement Officer and Evaluation & Analysis staff to determine which data and learnings from PCORI's research portfolio should be prioritized as meaningful information for end-user audiences.
  • Determine which information is most appropriate to share with which stakeholder groups, and how.
  • Develop guidance documents, tools, and presentation materials in conjunction with contractor(s) to be utilized by PCORI staff in award management, internal and external presentations, and publications.

Organizational Responsibilities and Contributions:

  • Represent PCORI publicly regarding Public and Patient Engagement program direction and PCORI's programmatic funding opportunities.
  • Participate in conferences, seminars, and other professional development activities to maintain and enhance patient-centered outcomes research and stakeholder engagement expertise.
  • Lead, contribute to, and participate in internal groups and teams and cross-cutting initiatives.
  • Keep Program Director and Engagement team appraised of developments and occurrences in the field that are likely to affect Engagement program decision-making and/or strategies.
  • Carry out other responsibilities as assigned by PCORI management.

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above.

Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.

  • PCORI Staff Conflict of Interest Statement - No PCORI employee can receive a direct financial benefit from a healthcare related organization during the course of his/her employment with PCORI.

PCORI conducts background checks on all applicants.

PCORI is an equal opportunity employer committed to cultural diversity in the workplace.

Required Skills

  • Outstanding interpersonal and teamwork skills; collegial, energetic, able to develop productive relationships with colleagues, awardees, consultants, external funders, and others who contribute to program development and management
  • Excellent written and oral communication skills, including public presentations. Experience in the development of tools and guidance to support engagement desired.
  • Close knowledge of one or more key PCORI stakeholder groups, e.g. purchaser/employer groups, payers, clinician groups, etc.
  • Experience in leading and managing stakeholder workshops and meetings.
  • Ability to work independently and to manage projects and people
  • Ability to travel, as required, including site visits and representing PCORI at external meetings
  • Understanding of the research process from generating a research question to dissemination
  • Broad knowledge and appreciation of patient-centeredness and patient/stakeholder engagement practices
  • Broad knowledge in health policy, healthcare systems organization and structures and payment policies

Required Experience

  • Master's degree in a health related area (e.g., MPH, MPA, MPP, MSN; or MBA) preferred
  • Familiarity with Comparative Effectiveness Research
  • Experience with management of grant or contract awards that include community or patient engagement highly desirable.
  • 7+ years' progressive experience and demonstrated success in stakeholder representation, coalition-building, grassroots organizing or policy in health related sectors.
  • Training or extensive experience in communication with multiple and diverse communities.
  • Experience and interest in use of social/digital media and other innovative approaches to outreach, communication and stakeholder surveys e.g., webinars, videos, etc.
  • Experience and interest in use of electronic methods to compile and synthesize stakeholder data.
  • Experience working with governing boards and committees.
  • Familiarity with evaluation and research methods, budgeting, Excel and Salesforce highly desirable.

Job LocationWashington, District of Columbia, United StatesPosition TypeFull-Time/Regular


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