Engagement Officer (598-858)

Department: Engagement

Reports to: Director, Public and Patient Engagement

Position Summary

Under the direction of the Director of Public and Patient Engagement, Engagement Officers promote engagement in research within PCORI and the broader research community. Key functions of the Engagement Officer are to collaborate across the organization to support engagement in research; develop tools and guidance to support meaningful engagement in research; identify promising practices in engagement within the PCORI research portfolio; rapid cycle design and trial of strategies; and promote and advance the science of engagement in PCORI research and publicly.

In addition, the Engagement Officer collaborates with Research Programs, in particular, on projects related to serious and advanced illness care and treatment. The Engagement Officer works with Program Directors, Program Officers, Program Associates and related staff, to assist in management of the portfolio to ensure meaningful and ongoing patient and stakeholder engagement throughout the course of their research projects.

For the purposes of this job description, engagement is defined as broad involvement of patients, family and caregivers, clinicians, payers, employers, and other members of the public as members of interdisciplinary research teams participating in the planning, conduct, and dissemination of clinical research.

Duties and Responsibilities

  • Engagement Program Responsibilities
  • Assists Public and Patient Engagement Program Director in identifying and implementing strategic practices to ensure meaningful engagement in PCORI funded research
  • Collaborates with Engagement, Science, Contracts and Evaluation and Analysis program areas in the identification, development, and refinement of monitoring and evaluation tools necessary to facilitate meaningful patient and stakeholder engagement in funded PCORI research. These tools include but are not limited to training materials, learning networks, and the Engagement Rubric
  • Collects promising engagement practices from research portfolio and translates to tools, guidance, and assistance to share with PCORI staff and the research community to further the practice of patient and stakeholder engagement in research
  • Conceives and conducts webinars, prepares abstracts and presentations for conferences, and develops manuscripts to share promising practices in engaged research to advance the science of engagement in research
  • Reviews proposals for the Eugene Washington PCORI Engagement Awards program, Pipeline to Proposals and performs other Engagement Team related tasks as necessary
  • Acts as a Project Officer for relevant awards
  • Portfolio Support and Management
  • Collaborates with Program Officers and Program Associates in active portfolio management specific to engagement
  • Participates in establishment of Engagement milestones with staff and project PIs and outlines expectations for communication with primary patient/stakeholder partners
  • Participates in kick-off calls and interim or check-in calls with project PI and primary patient/stakeholder partners
  • Assists research teams and patient/stakeholder partners with engagement questions or challenges during the life of research projects and facilitates communication between awardees around engagement challenges
  • Monitors awardees' attainment of engagement contract milestones
  • Participates in meetings, site visits, and reviews of awardee progress reports as they pertain to engagement
  • Gathers promising engagement practices from the portfolio and link awardees to opportunities to highlight promising practices in engagement

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above.

Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.

  • PCORI Staff Conflict of Interest Statement - No PCORI employee can receive a direct financial benefit from a healthcare related organization during the course of his/her employment with PCORI.

PCORI conducts background checks on all applicants.

PCORI is an equal opportunity employer committed to cultural diversity in the workplace.

Required Skills

  • Outstanding interpersonal and teamwork skills; collegial, energetic, able to develop productive relationships with colleagues, awardees, consultants, external funders, and others who contribute to program development and management
  • Excellent written and oral communication skills, including public presentations. Experience in the development of tools and guidance to support engagement desired.
  • Ability to work independently and to manage projects and people
  • Ability to travel, as required, including site visits and representing PCORI at external meetings
  • Understanding of the research process from generating a research question to dissemination
  • Broad knowledge and appreciation of patient-centeredness and patient/stakeholder engagement practices
  • Broad knowledge in health policy, healthcare systems organization and structures and payment policies

Required Experience

  • Master's degree required, preferably in a health-related area (e.g., MPH, MPA, MPP, MSN, or MBA)
  • Familiarity with Comparative Effectiveness Research
  • Minimum of 3-5 years relevant patient/public engagement experience. More experience preferred. Experience may include:
  • Involvement in patient/caregiver or other stakeholder advocacy organizations or health policy organizations that have implemented patient/researcher partnerships and training.
  • Healthcare professionals such as nurses, physician assistants, or other front line staff who have championed patient- and family-centered care and systems improvement
  • Leaders from patient and family or community advisory councils skilled in working directly with clinicians, health systems and researchers
  • Experience in patient engagement in meaningful use, data networks, patient-reported outcome development, development of quality metrics, data privacy issues and other data research infrastructure development
  • Experience with management of or participation in grant or contract awards focused on community or patient/stakeholder engagement

Job LocationWashington, District of Columbia, United StatesPosition TypeFull-Time/Regular


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