UX Researcher - Digital Wallet

3+ months ago

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a leader in fin-tech, PayPal is democratizing financial services for our customers around the globe with simple, affordable and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions (and soon billions!) of customers worldwide. As a UX Researcher within the Digital Wallet team, you will play a role in developing deep understanding of consumers globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible Digital Wallet experience for our consumers around the world. At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of mixed methods research methods. We start with asking the right questions and end with targeted deliverables and story telling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers. As a UX Researcher you will be the voice of the customer. With some guidance, you will execute studies and research specific areas of a product domain. You will work across different domains supporting your cross-functional team. You will report to the Director of Consumer UX Research and be a member of our diverse Global Design Organization where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.


  • Formulate, develop and execute on multiple research methods, identifying best methodology in partnership with other team members and executing with attention to detail and quality. 
  • Analyze data, develop impactful insights and deliverables, with the support of a senior researcher. 
  • Present compelling and actionable insights and recommendations to multiple teams across the organization. 
  • Plan and deliver research programs within budget, timeline and project requirements. 
  • Play an active role in our thriving UX Research practice and culture. 


  • 2+ years of UX Research experience.
  • Bachelor’s and/or Master’s Degree in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.  
  • Experience across products and platforms, financial services expertise an advantage. 
  • Experience with the standard set of research methods and approaches. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Job ID: 2f20d35170c5bdc0fc95860db3065b4f4f6ea5292f6338b4f8d23fe7ea537c4f