Technology Chief of Staff, Prod & Tech

3+ months ago

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal has experienced explosive growth over the past few years and as its customers have grown and expanded, so too have the complexities and interdependencies of PayPal’s product portfolio. As a result, we are seeking a seasoned product lead to coordinate and collaborate across teams and deliver on major, multi-disciplinary, global technology efforts. In this role, you’ll report directly to the Chief of Staff for the broader Omni Payments organization and will work in close partnership with them. To be successful, you’ll need strong business orientation and the ability to communicate with both technical and non-technical teams.

Responsibilities include: 

  • Leading the execution of change through strong collaboration with product and engineering leaders.  

  • Working with other PayPal products and technology teams, PayPal stakeholders, and regional heads to present to the organization.  

  • Building a culture of data-driven decision-making by helping define OKRs and key metrics and evaluating their progress.  

  • Driving and managing forums for check-ins with product teams, stakeholders, executive leadership and strategic merchants.  

  • Scaling the organization to ensure measurability, ongoing sustainability, and rapid growth.  

  • Partnering closely with PayPal PMO, HR, and Finance teams to create a symbiotic relationship based on trust and transparency. 

  • Creating a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promoting continuous improvement and driving the transition to making their product organization highly effective and outcome driven.  

  • Anticipating and aggressively removing obstacles that slow down or prevent programs from delivering on their objectives.  

  • Driving for clarity to keep teams moving forward.  


Role Requirements  

Technical Acumen  

  • 5+ years of strong program management experience preferred  

  • Experience as a Product Manager and/or roles in engineering is preferred 

  • Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work 

  • Ability to translate complex technical matters into terms understood by business professionals 


Business Acumen  

  • Outstanding organizational, communication, interpersonal, and relationship-building skills conducive to collaboration 

  • Ability to work well in a cross-functional, matrixed management environment  

  • Balances technical and commercial acumen; able to communicate “what is possible” and what will have the biggest impact on the business  

  • Able to articulate and manage to key OKRs and use metrics to drive performance and provide data in support of key decisions  


Executing for Results  

  • Prepares realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team objectives  

  • Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate  

  • Capable of executing short-term (tactical) and long term (strategic) plans  

  • Experience framing, establishing and implementing org-wide change initiatives 


Building Relationships and Using Influence  

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike  

  • Have a high emotional intelligence that lends itself to working with a wide range of people, converting stressful situations to calm objective conversations   

  • Ability to influence and achieve alignment across a range of different opinions and interests 

  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner  

  • Develops loyalty and commitment in others by articulating an appealing vision for the future, communicating high expectations, developing and mentoring direct reports, and setting an example in one’s own behavior  

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Job ID: b6a009bcff8b5a763894264920c99251e2cebec5585f14b17e125227de9197f6