Sr Manager Change Management Programs

3+ months agoSan Jose, CA

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The fin tech ecosystem is changing at break-neck speed and PayPal needs to keep pace by adapting to changes quickly as a company. The Change Management group, part of Global Product Engagement and PMO, is an internal consulting team that believes in impact-generating change management. Our aim is to ensure our internal clients can clearly visualize the benefits the change will bring and are equipped with a robust, and iterative change plan. The Sr Manager, Business Readiness Programs will join PayPal’s Change Management function under the Business Readiness and Change Execution team. We need a seasoned change agent who has the appetite to rock the boat and brings bold leadership high profile change management programs. This person will also bring creativity and a fresh perspective to the programs designed in facilitating change adoption. Our immediate task: put PayPal on the path to exponential growth by adoption of the company’s new Operating Model.

Key Responsibilities

  • Develop and execute game-changing change adoption plans for major corporate or Product & Technology changes, from problem assessment and design of change plan, through execution of change plan and collaboration.
  • Consultancy, working with stakeholder “clients” to refine the change narrative and key messages, provide an assessment of stakeholders to be impacted, and provide recommendations on approach through a multi-layered change adoption plan.
  • Work with “client” stakeholders to identify and articulate the change or transformation outcomes. Collaborate with Oversight and Impact Measurement team to implement measurement program.
  • Build, motivate and maintain cross-functional teams, collaborating with functions within and outside the Change Management cluster of teams.
  • Engage and manage relationship with “client” stakeholders. Provide regular updates and feedback from the change adoption back to client, to determine iterations on change adoption plans.
  • Build or source supporting materials to socialize and ensure adoption of changes. Materials include presentations, FAQs, news stories, leader talking points, visual assets for
  • Coordinate work with functional specialists and vendors.
  • Think big! Be creative. Find unconventional ways to ensure change is adopted over the long term.  

Top five skills you possess

  • Entrepreneurial self-starter who can bootstrap and identify creative – even unconventional – solutions.  
  • Executive presence and high EQ. Work closely with and secure alignment across senior leaders. Has emotional maturity to acknowledge when to change course in approach.
  • Strong business acumen and strategic, systems thinking. Can translate that business acumen into solid frameworks to sell your ideas.
  • Manage complex programs, against tight timelines providing regular updates to senior leaders
  • Outcome driven with ability to work autonomously towards those outcomes

Preferred experience

  • Led or collaborated on culture-focused or behavior transformation programs
  • Management consulting a plus
  • Client-side experience in product management, program management or commercial roles a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Client-provided location(s): San Jose, CA, USA
Job ID: 924b18ae29a73ec30e8cd3af50683e6b2ba83a155a246fb30c3228149fd6c8e7