Software Test Environments Operations Engineer

At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the artists, and our employees—are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.


We have terrific opportunities in Software Engineering for innovative, inspired problem solvers who are enthusiastic about vastly improving the quality of our products to Pandora’s rapidly expanding community of millions of listeners. With the right skills and experience you will be a key contributor that spans infrastructure engineering, development and QA that are collectively responsible for big data, SOA, mobile apps, ad tech and audio streaming. You’ll get the chance to take on complex and interesting problems as part of a fast-paced, highly collaborative team. We hold ourselves to high standards, and take tremendous pride in our work.


This is a great opportunity for a resourceful software operations engineer with a passion for learning and applying new technical knowledge and loves to collaborate closely with a large number of stakeholders. You should have a solid understanding of dev and/or test environment configurations.  You should have experience managing and tracking the automation of release efforts to improve development velocity and quality.  You must be capable of communicating amongst internal teams, anticipating their needs, and educating them on best practices.  You should be enthusiastic about learning new technologies and skills. As a member of our highly motivated team you should be dedicated to excellence and have a strong sense of personal responsibility.


This role involves owning critical build and testing pipeline infrastructure relied upon daily by hundreds of QA engineers and software developers. In your role at Pandora, you will work alongside our internal development teams to ensure the test environments are configured properly, and are updated and maintained to meet the needs of various teams.  You will monitor the reliability of these systems, and either handle or direct others to diagnose and fix issues as they occur.  You will be the primary point of contact for any questions or concerns about the status and applicability of the test environments, and thus will be continuously collaborating with a large number of stakeholders throughout the organization.


The following are expected areas that the person in this role will fulfill:

Test Environment Configuration:

  • Maintain an up-to-date status detailing the configuration of each environment
  • Work with stakeholders to determine configuration requirements in advance of need
  • Create upgrade schedules, ordering necessary additional hardware in advance
  • Plan needed configuration changes to reflect changes in usage and/or system architecture


Test Environment Updates:

  • Ensure that configuration changes imposed by architecture evolution are applied as needed
  • Agree with stakeholders on frequency and timing of scheduled updates
  • Coordinate scheduled updates
  • Establish and enforce policy for ad hoc updates
  • Work with Release Engineering and SysAd to automate updates
  • Keep stage/test configurations in sync with production (runtime configs, A/B experiments, etc.)


Test Environment Maintenance:

  • Maintain a list of subject matter experts (SMEs) for all components of the test environment
  • Establish an access and notification policy for Dev modifications to environment software and configurations
  • Establish mutually agreeable SLAs and mechanisms to measure and monitor them for continuous improvement
  • Periodically review configuration of the environment to determine if improvements are called for


Test Environment Troubleshooting and Repair:

  • Insure appropriate monitoring and notification mechanisms to minimize time to detect problems are in effect
  • Coordinate response to problems with the environments, tracking down the right SMEs to troubleshoot and repair
  • Provide timely updates on status of the systems, with ETAs and workarounds, if any
  • Escalate to appropriate management when needed to ensure appropriate priority is given to a problem response



  • 5+ years’ experience, 3 of which should be in the DevOps, SRE, SiteOps, QA or IT space
  • Experience with administering Ubuntu Linux
  • Solid scripting and automation skills (Python or shell)
  • Experience leading or managing a significant infrastructure project
  • Dynamic individual with great teamwork, communication and interpersonal skills


Plus Requirements:

  • Hands-on experience with Perforce or Git
  • Passionate about technology and enjoys hacking/prototyping on the side
  • Experience with Agile software methodologies
  • Experience managing some level of build validation tests check if required services and API endpoints are running
  • BA/BS or better in Computer Science or a related field

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status. Women and people of color are encouraged to apply.

Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.

If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]


Meet Some of Pandora's Employees

Mike O.

VP, Head of Music Maker Strategy & Operations

In his role, Mike is focused on opening up Pandora to music makers and helping artists maximize their use of the platform with content and live events.

Maira B.

Director Of Engineering

Maira likes to say she manages the heart of Pandora, as she is responsible for leading the team of engineers that produces the algorithms that create the sequence of music listeners hear.

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