Enablement Lead

At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the artists, and our employees—are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.

The Operational Enablement & Excellence Lead is an individual contributor role at Pandora, and will report into the Revenue Operations organization at Pandora.  This individual will be responsible for playing a key role in driving Pandora’s advertising business by executing change management strategies for the Client Services and Revenue Operations teams in Oakland and ensuring that their regional office maintains consistent standards in process, service and delivery as all of the other regional offices.

The person will partner closely with the Regional Vice President of Client Services, the Client Services Director and members of the Sales Technology Operations team, in particular with the Business Process Improvement organization and the Business Analysts working on systems used by Pandora’s Revenue Operations and Sales organizations.  The individual will ensure the successful and seamless adoption of new technologies, software features, and processes by their regional Revenue Operations team, and will enable the organization to move towards excellence and value-add service delivery to clients.  The individual will also be responsible for post-deployment support and for providing clear feedback to internal partners.

 

Responsibilities:

 

  • Develop and drive internal change management strategies that demonstrate measurable improvements across Operations efficiency metrics
  • Possess an understanding of how workflows, service levels, and delivery will be changed across sales channels as new technologies, features and process are developed and deployed
  • Partner and consult with regional support on training and enablement needs.
  • Empower end users to provide feedback to internal SME (this is inclusive of VTs) on workflow, software features, and pain points to influence and inform prioritization decisions
  • Provide feedback, insights and recommendations to APS and APM around go-to-market activities deployed in region
  • Prove positive impacts on benchmarks for adoption of new features, efficiency, and by measurable results
  • Provide visibility to regional end users with ROTE team roadmaps to improve transparency and awareness of pipeline
  • Partner with Business Analysts (BPM) in working groups to optimize the Quote to Cash Process and training on any process improvements.
  • Collaborate with Pandora Sales Training teams to develop adoption, training, enablement, communication and change management plans
  • Excellent communication and cross-team collaboration skills; strong interpersonal skills and organizational effectiveness
  • Expert facilitation and presentation skills and demonstrated ability to communicate complex topics in clear layman’s terms
  • Solid understanding of and experience utilizing change management best practices and tactics

 Requirements:

  •  6+ years of relevant professional experience required
  • Experience working in or with Revenue Operations, Sales Operations, Client Services or other customer service-focused organizations a plus
  • Strong operational acumen, strategic capabilities, and execution skills
  • Excellent communication and cross-team collaboration skills; strong interpersonal skills and organizational effectiveness
  • Expert presentation skills and demonstrated ability to communicate complex topics in clear layman’s terms
  • Solid understanding of and experience utilizing change management best practices and tactics
  • Able to work in a fast-paced, rapidly changing Operations environment
  • Bachelor’s Degree required; MBA preferred

 

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status. Women and people of color are encouraged to apply. 

Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.

If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] This email box is designed to assist job seekers who require a reasonable accommodation to the application process. A response to your request may take up to two business days.

In your email, please include the following:
- The specific accommodation requested to complete the employment application.
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- The subject of the email should read "Request for Reasonable Accommodation".

 


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