UX Researcher (Consumer Products)
- Santa Clara, CA
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
As the first UX researcher on the Consumer Products team, you will help establish the design research practice and evangelize design research in the org. You’ll be responsible for strategic foundational research, design research, and evaluative work. You’ll use design thinking methods, diary studies, in-depth interviews, contextual inquiries, and large and small-scale surveys. For this role, we're looking for individuals with strong qualitative and strategic research skills, with some experience in using quantitative research methods in order to size the qualitative insights, or gain further signal at scale.
Collaborate closely with designers, product managers, and engineers to identify and prioritize opportunities where research can help improve a product decision or customer experience or to inform a strategic decision
Design and conduct usability studies to iteratively improve the design
Demonstrate a strong understanding of strengths and weaknesses of different research methods, including when and how to apply them during each product phase
Lead all aspects of a research project including: Meet with stakeholders, scope projects, choose methodologies, create research plans, write discussion guides, lead interview sessions, synthesize findings into meaningful themes, and write actionable and impactful reports
Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approach
B.A./B.S. in Human Factors, HCI, Psychology, Computer Science, or Social Sciences, Anthropology, or equivalent
7+ years conducting research for both digital and physical products and experiences
Track record of using foundational, formative, and evaluative research methods such as: usability studies (remote/in lab), interviews, ethnographic-style fieldwork, surveys, moderating group conversations, testing of early designs and prototypes, basic quantitative analyses, A/B testing
Experience combining quantitative and quantitative research methodologies
Experience balancing multiple varied projects at once while performing at a high level
Ability to work independently with little direct supervision and take initiative to solve problems
A strong grasp on how to clearly, concisely, and persuasively communicate research findings
Experience leading research projects that have had lasting impact on product and design decisions.
Our team is responsible for the strategy, definition, and design execution of new products and services. We’re still in our startup phase, so you’ll have the opportunity to wear many hats, explore new skills, build culture and practice and have a front seat to our formative product decisions. You will work side-by-side with UX & industrial designers and the product management team, as well as software and hardware engineers.
The products you work on are new to Palo Alto Networks, so you are entrepreneurial and hands-on while helping to craft a vision and being a key member to execute on that vision.
We contribute to Palo Alto Networks being the fastest growing cybersecurity company in the world by understanding the evolution of cyberattacks and designing products to keep users safer and more secure.
We’re trailblazers that dream big, take risks, and challenge the status quo of cybersecurity. We can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, please visit our Life at Palo Alto Networks page and our diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
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