Technical Support Engineer, Cloud Services
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.
You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.
Work full time at the customer side.
Build custom security policies and application signatures for unique client environments
Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
Mitigate web-based threats in a timely manner
Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
Work with sales account team to help formulate a technical strategy to address customer business needs
Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Strong with Virtualization and cloud technologies particularly Azure and AWS
Detailed technical experience in the design, installation, configuration and operation of high-end firewall appliances, ideally Palo Alto Networks products
Experience with IDS/IPS solutions and technologies
Deep understanding of different security threats, internet protocols, and applications
Strong understanding of TCP/IP and strong networking routing and switching skills
Experience leading security solutions in large environments
Can effectively handle many different tasks at a time
Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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