Sr Staff Engineer Customer Success
Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
Position Overview The Senior Customer Success Engineer (CSE) for Next-Generation Firewall (NGFW) is a high-touch, senior technical role responsible for driving platform adoption, architectural health, and retention across Palo Alto Networks' largest and most complex enterprise accounts based in France. You will serve as a technical "Black-Belt" advisor, working directly with French enterprise stakeholders to align our security stack with their operational, architectural, and compliance requirements.
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Key Responsibilities
- Technical Account Management: Own the technical relationship and health scores for a portfolio of 15-20 high-LTV French accounts, ensuring architecture configurations align with Palo Alto Networks best practices.
- Drive Software Currency & Adoption: Lead complex software migration strategies (including PAN-OS 11.x) and maximize deployment depth for Advanced Threat Prevention (ATP), Advanced WildFire (AWF), and Premium AIOps across French enterprise estates.
- Critical Risk Mitigation: Provide advanced root-cause analysis and telemetry reviews to proactively identify vulnerabilities and lead technical recovery for at-risk accounts.
- Execute Parallel Service Models: Deliver on both Focused Services and the new Platinum Success frameworks simultaneously as part of the French theater's Scale & Optimize (S&O) rollout.
- Executive Technical Influence: Manage technical impressions and present complex telemetry data during Strategic Meetings and Quarterly Business Reviews (QBRs) to drive hardware refreshes and expansion.
Qualifications
- Experience: 5+ years in a senior, customer-facing technical engineering role (Professional Services, Technical Account Management, or Senior Customer Success).
- Languages: Native-level fluency in French and professional fluency in English are mandatory.
- Technical Depth: Expert-level knowledge of network security, complex routing/switching, and cloud networking environments.
- Certifications: PCNSE, CCIE, or CISSP (or proven equivalent technical depth) required.
- Location: Must be based in France to accommodate frequent customer onsite requirements.
Qualifications
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Leadership Training Program
- Tuition Reimbursement
- Lunch and Learns
- Internship Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Veteran founded/led
- Asian founded/led
Company Videos
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