Sr. Resident Engineer - Atlanta, GA

 Palo Alto Networks® is the fastest-growing security company in history and a seven-time Gartner Magic Quadrant leader for our innovation and products. We are a global cybersecurity leader, known for challenging the status quo. Our mission? We are out to protect our way of life in the digital age by preventing successful cyberattacks. The result? Changing the world as we know it. Are you looking for a meaningful career, in a fast-paced, innovative, collaborative environment? Then, you have found your next career.


The Resident Engineer is an integral part of our mission within our Professional Services team. As a Resident Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expertise level skillsets on our products and solutions deployed within the customer's environment.



  • Work full-time at the customer site
  • Communicate with customer(s), sales teams, peers, engineering and support teams as appropriate
  • Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
  • Configure, implement, and maintain Security Operating Platform
  • Optimize and migrate policies and objects from existing environment to our Next-Gen Firewall
  • Test and validate migration environment
  • Coordinate and execute cutover to production
  • Provide guidance on code upgrades
  • Facilitate development of new application and threat signatures
  • Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
  • Some travel may be required, dependent on customer request


Your Skills/Requirements:

  • You have a BS in Computer Science, MIS, business, or equivalent education/training/experience
  • You have a minimum of 5 years’ experience with network/security solutions and technologies
  • You have a minimum 3 years’ experience managing security solutions in large environments
  • You have detailed technical experience in the installation, configuration and operation of high-end firewall appliances, ideally Palo Alto Networks® products
  • You're experienced in internetworking, LAN, and WAN technologies
  • You have a good understanding of Internet protocols and applications
  • You possess the following industry certifications: CISSP, CCNA, CNSE, JNCIE-SEC
  • You effectively handle multiple projects and work calmly under pressure
  • You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
  • You work with the customers security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks®


We are proud to be an Equal Opportunity Employer committed to building a team culture that celebrates diversity and inclusion.


All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other applicable legally protected characteristics.

We are committed to providing reasonable accommodations for all qualified individuals.


If you require assistance or an accommodation due to a disability, please contact us at


Learn more about Palo Alto Networks here and check out our fast facts




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