Professional Services Consultant - Traps

Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Professional Services Engineer - Traps

The Professional Services Engineer - Traps will provide onsite installation, deployment, and configuration relating to Palo Alto Networks Traps solution. The services engineer will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel and or project teams. The services engineer will serve as the technical expert on executive-level project teams with the customer providing technical direction, interpretation, and alternatives. The services engineer contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions, which are highly innovative and ingenious. This is a highly technical, hands-on role and the services engineer will be required to develop and maintain an expertise on the Palo Alto Network products and solutions deployed within the customer's network.


  • Travel (50-60%) to customer site installing and deploying Palo Alto Network solutions as outlined by the statement of work
  • Analyze logs and events from the product and provide working solutions
  • Interact with the Palo Alto Networks TAC to troubleshoot and diagnose support cases
  • Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
  • Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
  • Ability to document and template necessary documentation packages for customers as defined
  • Ability to work on a team or lead a team depending upon the specified project
  • Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
  • Other tasks and duties as needed to support the customer and/or business


  • 5+ years of related experience with implementing end point security solutions
  • BS in Computer Science, MIS, business, or equivalent education/training/experience
  • Excellent written and verbal communication skills
  • Required Strong experience with MS environment (Exchange, DNS, SCCM, GPO, AD, MSSQL, IIS, Server 2008/2012)
  • Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
  • Experience with end point security software is a mandatory (Antivirus, DLP, IPS, NAC)
  • Experience with Network Security practice is a required (F5 / SPLIT DNS/ IPSEC / SSL-VPN)
  • Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
  • Experience with Virtual Desktop Environment is a plus (Citrix, Xen)
  • Experience with scripting is a plus (PowerShell)
  • Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required

Desirable Requirements:

  • Demonstrated project leadership skills
  • Demonstrated ability to manage multiple projects and set or negotiate priorities
  • Advanced problem solving and analytical skills
  • Demonstrated ability to develop creative solutions
  • Meeting facilitation and presentation skills

Desirable Certificaitons:

  • MCSA
  • MCSE
  • CEH Certified Ethical Hacker
  • CompTIA Security+
  • GSEC: SANS GIAC Security Essentials


Learn more about Palo Alto Networks here and check out our fast facts

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