Commercial Presales Systems Engineer (Homeoffice)
At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life. It’s inspired by our vision: a world where each day is safer and more secure than the one before. These aren’t simple statements. They won’t be easy either – but we’re not here for easy. We’re here for better. As a company with a foundation in challenging the way things are done, we’re looking for innovators who are as committed to shaping the nature of cybersecurity as we are.
Our mission doesn’t happen by treading softly – no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed – intentionally – to stay ahead of the world’s next cyberthreat.
You will work with your sales partner to establish relationships with customers with the goal of helping them detect and prevent advanced cyberattacks and breaches by advising them on what applications to deploy from the Palo Alto Networks platform. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and the critical cyberthreats facing our potential customer’s environments.
We need these technical experts to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establishing strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.
- Establish yourself as a trusted advisor to prospects and customers working with your Account Manager and the local partners within your territory
- Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
- Architect and propose validated solutions which address the identified cybersecurity problems in each unique environment
- Ensure ongoing customer happiness, support, and adoption
- Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
- Understand and effectively differentiate against our top competitors
- Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved
- 4+ years of experience as a successful pre-sales SE, systems integrator, or equivalent experience
- BS in Computer Science or equivalent
- Working knowledge of Palo Alto Networks products, with a focus on Next-Generation Firewall and some comparative technologies; Continuous technical development
- Experience with systems installation, configuration and administration of routers/switches, UNIX/Linux, and Windows-based systems
- Experience that emphasizes L2-L4 Networks (L2 switching architectures including Spanning Tree, IP routing that includes OSPF and BGP, and L4 Load balancing)
- Understand and effectively present our security platform to technical and non-technical audiences
- Strong analytical skills to evaluate complex multivariate problems and find a systematic approach to gain a quick resolution, often under duress
- Mature and effective time-management skills
- Prior experience selling network infrastructure-based security appliances, including but not limited to: Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
- Familiarity working with Channel partners and understanding of a channel-centric market approach
- Previous work in the enterprise networking security space
- Experience and knowledge of modern network threats and malware, network forensics, automation tools and technologies, and end point security technologies
- Significant industry certifications (SANS, CISSP, CCIE, etc.)
We have brought a technology to market that is reshaping the network security landscape. Our ability to protect enterprises is only limited by our ability to build positive relationships with our potential customers and help them understand how we can help. This is where our systems engineer team come in. Our systems engineering team members work hand-in-hand with the sales team to help provide technical support and educate customers on our products and solutions during the purchase making process.
You will identify complex security challenges in your potential customers’ networks and drive solutions using our market leading security products and services. We need individuals who are capable of forming relationships with clients built on trust, education, and partnership.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at firstname.lastname@example.org
Meet Some of Palo Alto Networks's Employees
Jacqueline T.Senior Technical Support Engineer, Team Lead, Endpoint Security
Jaqueline and her team assist customers who call in with technical questions or issues in order to ensure excellent user experiences and complete platform security.
Back to top