Technical Support Engineer

Why We Need You
As a PagerDuty Technical Support Engineer, you will be providing first-class service and tech support to our customers. Our customers are very technical (sysadmins, DevOps and engineers) and we want someone that can connect with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally instructing our customers how to use PagerDuty.

This is an excellent opportunity for an upbeat, motivated, and organized individual to kick off with a fast-growing and well-funded organization. We pride ourselves on supporting our rapidly growing customer base. In this role, you will play a crucial part in maintaining our friendly and personal rapport with our customers, even while the company scales in size.
How You Contribute to Our Vision

  • Provide technical customer service to all PagerDuty customers (and potential customers) through multiple channels
  • Successfully debug and resolve customer issues through the use of multiple support tools
  • Set up monitoring systems, integrate them with PagerDuty and document the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Improve our documentation and knowledge base
  • Participate in your team's on-call rotation, triaging and addressing production issues as they arise
About You
  • You have Superb communication expertise- both written and verbal
  • Are you are familiar with Unix systems and tools?
  • Do you have a real passion for writing about technical subjects in an invigorating and clear style?
  • Do you pay attention to details and have a well-organized and compelling work ethic?
  • Do you understand how to write code (as a software engineer, tester or sysadmin) in Ruby, Python, Perl or any other popular scripting languages?
You May Also Have
  • Experience with monitoring systems such as Nagios, Zenoss and Zabbix
  • Experience with RDBMS such as MySQL and PostgreSQL
Benefits to Get Excited About 

  • Competitive salaries and company equity
  • Comprehensive benefits package including dental, and vision plans for you, your spouse and family, cell phone allowance and more!
  • Generous parental leave, paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
  • Monthly company wide hack days
  • Catered lunch daily and plenty of snacks and drinks
  • Convenient, central Toronto office location, easily accessible to public transportation
About Us PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 8,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. We follow agile methodology to build software that enables full-stack event intelligence, response orchestration, continuous learning and delivery, and facilitate the journey towards improved application, system, and service performance and availability. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across your IT environment. We were recently included in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. 

Our dedication to our customers, collaborative spirit, 'risk, fail, learn' attitude, and a Get Stuff Done ethos drive innovation through our product and our culture.  We are incredibly proud of our people programs that enable our employees to deliver their best every day.  From our performance achievement philosophy to our great benefits, our robust culture of recognition to our commitment to inclusion and diversity, solving complex technical problems to delivering an amazing customer experience, PagerDuty is where you can do the some of the best work of your career.

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PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty.  We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law.

PagerDuty uses the E-Verify employment verification program.

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