Technical Support Engineer

Why We Need You
As a PagerDuty Technical Support Engineer, you will be providing first-class service and tech support to our customers. Our customers are very technical (sysadmins, DevOps and engineers) and we want someone that can connect with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally instructing our customers how to use PagerDuty.

This is an excellent opportunity for an upbeat, motivated, and organized individual to kick off with a fast-growing and well-funded organization. We pride ourselves on supporting our rapidly growing customer base. In this role, you will play a crucial part in maintaining our friendly and personal rapport with our customers, even while the company scales in size.
How You Contribute to Our Vision

  • Provide technical customer service to all PagerDuty customers (and potential customers) through multiple channels
  • Successfully debug and resolve customer issues through the use of multiple support tools
  • Set up monitoring systems, integrate them with PagerDuty and document the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Improve our documentation and knowledge base
  • Participate in your team's on-call rotation, triaging and addressing production issues as they arise
About You
  • You have superb communication expertise- both written and verbal
  • Are you are familiar with Unix systems and tools?
  • Do you have a real passion for writing about technical subjects in an invigorating and clear style?
  • Do you pay attention to details and have a well-organized and compelling work ethic?
  • Do you understand how to write code (as a software engineer, tester or sysadmin) in Ruby, Python, Perl or any other popular scripting languages?
You May Also Have
  • Experience with monitoring systems such as Nagios, Zenoss and Zabbix
  • Experience with RDBMS such as MySQL and PostgreSQL


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