Senior Software Engineer

    • Chicago, IL
Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Do you relish the opportunity to design, build and run mission-critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24/7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer! 

As a Senior Software Engineer at PagerDuty, you’ll be part of a group that’s intensely focused on our customers and the engineering community. We design, build and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

How You Contribute to Our Vision: Key Responsibilities

  • From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
  • Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
  • We practice Chaos Engineering, so you’ll be involved in our weekly Failure Friday sessions, where we deliberately break our systems, find weaknesses, and fix them proactively.
  • With 12,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
  • Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

About You: Skills and Attributes

  • You have a track record of stepping up and leading successful engineering projects.
  • You’ve had experience designing & implementing distributed and highly available systems, and have opinions about what works and what doesn’t.
  • You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach and collaborate with the rest of the team to build/test elegant solutions.
  • You have the drive to get results without letting anything get in your way.
  • You have a desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community and a commitment to continuous learning.
  • You have experience coaching and mentoring others.
  • You have an understanding of the importance of empathy: you should have an open mind to others - no matter how senior or junior they are.
  • You have a calm, assertive approach to diagnosing and fixing urgent problems.

Minimum Requirements

  • You have 3+ years of experience in a senior or lead software development role.
  • You have 5+ years of experience designing and developing customer-facing SaaS applications and web-based systems.
  • You have experience in designing, building, and operating large systems with scalability, availability, and performance requirements.
  • You have experience working in an agile environment with iterative development and fast feedback.
  • You have experience in at least one web programming framework (e.g. Ruby on Rails, Elixir).

Preferred Qualifications

  • You have experience in designing and developing REST APIs.
  • You have experience with AWS cloud ecosystem.
  • You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.



How We Work
PagerDuty Engineering teams are set up to be mini innovation pods. We practice what we preach, and believe that every engineer can build great products to delight our thousands of customers. 

Teams are set up to be able to achieve success autonomously while remaining accountable for results. Every team has full vertical ownership of their own services and are able to release as frequently as they want to. We practice the mantra of ‘Code It. Ship It. Own It.’ and believe that teams are most successful when they are able to own every decision in order to run their software. Every team gets to be a part of our growth by building highly resilient and durable software that scales from our startup customers to Fortune 100 companies. 

We deploy over 1000 times a month and every engineer is able to ship high quality software to production on their own. Teams own their own tests and yes, we use PagerDuty to manage incidents. Teams own their own way of working and can use the agile practices of their choice to work collaboratively via incremental delivery. 

We support engineers to explore ideas via bi-annual Hack weeks, actively attack our own infrastructure weekly to learn and get better, host an annual internal technical conference called PagerCon, ask our engineers to represent PagerDuty at industry events, and contribute to the open source community. 

Each team has a dedicated Engineering Manager, Product Owner, and agile coach to help support our people and teams to be successful. We believe that Management is a separate skill set and have different career paths for our engineers and managers including a full ‘stay technical’ career track.

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks
Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.


Back to top