Senior Backend Software Engineer

Together we’re building a company that will endure and products people will love for generations to come. 

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Solve for what’s next—at PagerDuty.

Do you relish the opportunity to design, build and run mission critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24x7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

As a Senior Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves! 

How You Contribute to Our Vision: Key Responsibilities

  • From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
  • Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
  • We practice Chaos Engineering, so you’ll be involved in our weekly Failure Friday sessions, where we deliberately break our systems, find weaknesses, and fix them proactively.
  • With 10,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
  • Participating in your team’s on-call rotation, triaging and addressing production issues as they arise

About You: Skills and Attributes

  • You have a track record of stepping up and leading successful engineering projects.
  • You’ve had experience designing & implementing distributed and highly available systems, and have opinions about what works and what doesn’t.
  • You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach and collaborate with the rest of the team to build/test elegant solutions.
  • You have a drive to get results without letting anything get in your way.
  • You have a desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community and a commitment to continuous learning.
  • You have experience coaching and mentoring others.
  • You have an understanding of the importance of empathy: you should have an open mind to others - no matter how senior or junior they are.
  • You have a calm, assertive approach to diagnosing and fixing urgent problems.

Minimum Requirements

  • Significant development experience working on customer-facing and web-based systems.
  • Experience designing, building, and operating large systems with scalability, availability, and performance requirements.
  • Experience working in an agile environment with iterative development and fast feedback.
  • Mastery of at least one web programming framework (e.g. Elixir, Ruby on Rails).
  • Experience in designing & developing REST APIs
  • Experience with modern API Authentication & Authorization techniques
  • Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
401K with 1% match
Pre-tax commuter benefits, FSA, cell phone allowance and more!
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Monthly company wide hack days

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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