Insights Consultant, Expert Services

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REMOTE

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The PagerDuty Insights team focuses on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provisioning users, teams, services, schedules, and escalation policies. Our Digital Insights Operational Maturity subscription service provides customers with rich human factors analytics combined with monthly review and recommendations meetings.

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Our Expert Services team is responsible for rapid onboarding, Operations Health optimization, and custom development for our key customers through:

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    Integrating existing systems which PagerDuty supports

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    Auditing and providing recommendations for improvement for customer's Operations

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    Consultation and implementation regarding optimal use of the PagerDuty platform

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Skills

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IT Operations, problem solving abilities, Excellent written and verbal communication skills, Strong analytical skills

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Key Responsibilities

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    Audit, Advise and counsel customers on optimized/high performing IT infrastructure and operations workflow

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    Generate requirements documentation for custom integrations

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    Manage a team of developers and other PagerDuty team members and client personnel to achieve customer goals

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    Provide leadership in defining, mapping and documenting key marketing operational processes and standards

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Minimum Qualifications

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    10+ years hands on technical background with a primary emphasis on IT Operations / Professional Services delivery

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    Ability to handle multiple simultaneous customer engagements and to manage multiple projects within those engagements

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    Strong analytical, conceptual and problem-solving abilities

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    Comfortable presenting your findings and recommendations to others, able to make a strong case while remaining receptive to feedback

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    Excellent written and verbal communication skills - communicates clearly and credibly to colleagues and customers, to practitioners and to senior management

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    Travel: This role can be up to 100% remote with up to 40% travel to client locations.

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\t\t\t\t\t\t \t\t\t\t\t\t Benefits to Get Excited About \t\t\t\t\t\t
  • Working with a team of deeply passionate and intelligent people
  • Competitive salaries and company equity
  • Comprehensive benefits package, including medical, dental, and vision plan options for you and your spouse/family, 401k, pre-tax commuter benefits, corporate discounts, and more!
  • Generous paid vacation (3 weeks your first year, 4 weeks afterwards), and unlimited sick days (we practice the "no sneezing at work" mantra) in addition to regular holidays
  • Monthly company-wide hack days
\t\t\t\t\t\t PagerDuty is the leading digital operations management platform for businesses. Our global teams work together, iterate constantly, and solve complex problems to help our 11,000+ customers deliver beautiful customer experiences powered by happy teams and healthy software. PagerDuty is a place where you can do some of the most interesting, impactful, challenging, and exciting work of your career.
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\t\t\t\t\t\t PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 
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\t\t\t\t\t\tPagerDuty uses the E-Verify employment verification program.  \t\t\t


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