Director, Enterprise Sales, West

    • Flexible / Remote
Together we’re building a company that will endure and products people will love for generations to come. PagerDuty is the Digital Operations Management Platform for Real Time Work. Elevating Real Time Work to the outcomes that matter most. We are uniquely positioned to win a huge portion of a $25 Billion Total Addressable Market for Digital Operations Management. Our mission is to become a $1B company by 2025.  We advise and enable our customers to realize the full potential of becoming a mature digital business by assisting them in progressing  through our operational maturity framework. Our framework, based on industry best practices and benchmarks, enables our customers to evolve from reactive to proactive to ultimately preventive in the resolution of incidents. 

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

 
We’re first in the hearts of our customers because our products and people are second to none. #ChampionTheCustomer -- at PagerDuty. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Solve for what’s next—at PagerDuty.

About You

We are looking for an enterprise software sales Director who will lead a team of account executives to generate net new business and ensure some of our largest and most strategic accounts in North America are successful. In the Spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. You enjoy being elbow to elbow on a deal with your reps, leading my example by entrenching yourself in the field, guiding their focus, and helping them solve hard problems. You will bring with you meaningful software industry experience in any of the following: Modern SaaS, enterprise or infrastructure management, application development and management, security, and/or analytics.

Your Day

  • Create a “destination team” that attracts, retains and develops the industry’s best talent
  • Lead and coach a distributed team of up to ~7 field sales executives
  • Formulate and execute a regional business plan to exceed plan and drive customer success
  • Lead a disciplined and efficient operating motion that maximizes time with customers/prospects and fosters a predictable, high-growth business
  • Accelerate and scale a strategic sales motion; drive adherence to sales process, usage and utilization of tools and technology
  • Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable
  • Develop best-in-class capabilities around the entire lead to close process
  • Foster a team-selling environment that ensures we bring the full power of PagerDuty to every customer
  • Support and coach reps daily in lead qualification, discovery, deal management and closing activities.
  • Deliver timely and accurate pipeline information and forecast to PagerDuty leadership 
  • Regularly assess sales effectiveness and identify solutions to enable a productive working environment 
  • Partner closely with marketing, sales enablement, customer success and solution consulting teams to ensure the most effective demand generation programs, playbooks and sales enablement  are all in effect to drive sales performance
  • Foster and accelerate strong ecosystem partner relationships to expand market coverage, awareness and penetration

Required Skills/Qualifications:

  • Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better. 
  • 5+ years sales leadership experience in high-growth, complex software environments
  • Ability to operate as the CEO of your business, with strong strategy and operational competence
  • Strong executive presence and relationship building competencies 
  • Demonstrated success in meeting and exceeding quota
  • BS/BA Degree or higher or proven relevant work exp preferred

Desired Skills and Experiences:

  • Experience selling to Fortune 500 enterprise companies
  • Advanced knowledge around DevOps
  • Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
401K with 1% match
Pre-tax commuter benefits, FSA, cell phone allowance and more!
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.


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