Consumer Relations Rep

Summary Reporting to the Team Leader of Consumer Relations, the Consumer Relations Representative establishes and maintains relationships with our consumers through phone, Email, snail mail, and in person communications. Consumer Relations is the VOICE for our consumers and we take this responsibility (but not ourselves) very seriously.

This person must be able to handle a variety of consumer-related responsibilities with diplomacy and aplomb. He/she must have experience working in a fast-paced, deadline driven environment, be organized, display excellent communication and people skills and maturity in handling business and confidential situations, and be detail-oriented. They must be able to work independently and be willing to perform other administrative duties as required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Communicate with consumers on all inquiries and quality issues in a professional and efficient manner.
  • Support and maintain our high quality standards by obtaining further details of consumer concerns and/or questions with products and ensuring that the consumer is happy with the resolution.
  • Facilitate communication with other departments to provide resolutions for consumers when needed.
  • Create and manage Consumer Relations reporting metrics and presentations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilingual English/Spanish a plus

Ability to multi-task in a fast paced environment

Positive Attitude with customer driven focus

Education and/or Experience

High school diploma or general education degree (GED); and one or more years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Proficient in Microsoft Excel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


See Inside the Office of Pabst Brewing Company

Founded in 1844, Pabst Brewing Company hosts over two dozen American beer and malt liquor brands—including Pabst Blue Ribbon, Schlitz, Old Milwaukee, Old Style, and Colt 45. A producer of high-quality products, Pabst beers have won over 70 Great American Beer Festival and World Beer Cup medals since the mid-1990s, and it retains a loyal following of beer lovers around the world.


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