Team Leader, Customer Solutions

Are you ready to work for Altisource?

  • Are you wanting to provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective and professional manner?
  • Are you interested in utilizing your leadership skills to drive results?
  • Are you interested in becoming part of a dynamic and fast-growing Team?
  • Are you ready to be a member of a professional organization with unlimited potential for growth?

Altisource® is currently seeking highly motivated individuals to join our growing organization as a Team Leader, Customer Solutions.

 

HOW Altisource WORKS FOR YOU:

 

Great Pay plus Incentives!

  • Competitive hourly pay
  • Performance-based contests
  • Employee recognition programs

Benefits:

  • Comprehensive medical, dental, and vision insurance plans (or $1,800 a year stipend available if you're covered elsewhere!)
  • Tax-free flexible medical spending account available
  • Life insurance, short-term, and long-term disability
  • 401k plan
  • Internal promotion opportunities
  • Paid time off  

WHAT YOU NEED:

  • To be willing to operate as a member of a team, yet also be able to work independently
  • Solid customer interaction /phone / organizational skills
  • Exemplary verbal, written and listening skills. Excellent communication skills required
  • High attention to detail
  • A minimum of two years supervisory experience
  • Strong Computer (Microsoft Office) and Phone Skills
  • Two year degree required; Four year degree preferred

WHAT YOU WILL BE DOING:

  • Provide prompt, accurate and professional responses to inquiries
  • Accurately document detailed account activity
  • Reporting metrics to management as requested
  • Assist in training of new hires

KEY RESULTS:

  • Providing support to an Inbound staff of 5-10 agents
  • Drive team in meeting targets and maintain quality of team’s output
  • Monitor / assign workflow inventory

Meet Some of owners.com's Employees

Joshua S.

Vice President of Consumer E-Commerce

Joshua oversees brokerage operations and the product management side of the organization. His main goal is supporting the brokerage at large and growing its business.

Sony T.

Director of Talent Development

Sony provides agents and other employees with the necessary resources to support customers and develop the technical expertise needed to lead successful careers at owners.com.


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