Service Delivery Lead, Vendorly

Responsibilities

• Coordinate and lead sales meetings with prospects: this includes performing the technology demo, explaining the services offered by Vendorly and preparing pricing scenarios 
• Follow up with prospects and provide all information required to close the deal 
• Coordinate with Legal for contract execution 
• Conduct a smooth and timely onboarding of new Customers to Vendorly, following the contractual terms and Customer Onboarding SOP 
• Deliver best-in-class customer service in strict adherence to the Service Delivery Procedure, aim for Excellence in Customer Survey Ratings 
• Coordinate with the Operations team to ensure Customers’ requirements are met while performing the vendor oversight 
• Conduct Customer Interviews and other similar instances to obtain Customer feedback 
• Actively engage with Customers to encourage their participation in our Customer Advisory Board 
• Ensure timely invoicing and receipt of payments 
• Maintain updated Salesforce records for all Customers and Prospects 
• Prepare, send recurrent and ad-hoc reports to Customers 
• Identify gaps in processes and suggest changes to ensure ongoing improvement 
• Contribute to the development of new lines of business by identifying and expanding revenue opportunities


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