Senior Manager, Vendorly

Responsibilities 
• Accountable for managing service delivery and operations teams (around 30 to 40 people) for multiple Customer accounts for Vendor Oversight Services 
• Ensures the Customer contractual targets are exceeded by collaborating with relevant internal and external stakeholders 
• Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offerings) 
• Ensures resources, capabilities and capacity to meet both existing and new business demand 
• Provide consistent service quality through rigorous management of change control and acceptance into procedures in line with Service Delivery guidelines 
• Constantly improves the quality and inter-working of the whole service team 
• Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution 
• Motivates, develops and mentors other service delivery employees and operations teams 
• Identifies same account growth opportunities to be converted into sales prospects 
• Ownership of problems and incidents, identification of root causes and addressing these 
• Other duties as assigned

 


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