Manager - Operations, Origination Services

Title: Operations Manager, Originations Services 

Location: Vishwaroop, Vashi

Shift: Night

 

Business Summary:

  • Altisource Origination Services (AOS) provides support services to residential mortgage banking businesses.
  • This position reports directly to the Senior Manager & above.

 

Responsibilities include:

  • Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to interpret credit policy, investor and origination guidelines
  • Recruit, train and lead a team of offshore associates and analysts
  • Manage the daily operations associated with the originations and fulfillment of residential mortgage loans
  • Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives
  • Develop monitoring and reporting capability to effectively track the performance of each functional area
  • Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
  • Review loan file for compliance with client's policies and procedures and handle escalations
  • Interact effectively with senior management, other departments and customers

 

Key Result Areas:

  • Create a team capable of delivering excellent customer service and excellent loan quality
  • Meet or exceed team/department productivity standard with 100% accuracy
  • Meet client SLAs and ensure customer satisfaction
  • Motivate, develop and retain a disparate employee base

 

Qualifications:

  • Minimum 8 years of experience with at least 3 years in managing Originations Underwriting
  • Currently in an operations supervisory position handling a significant team size (at least 50+ associates)
  • Deep understanding of US mortgage products and originations guidelines preferred
  • Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities
  • At least 3 years of experience in direct client communication (verbal & written)
  • Management graduate preferred
  • Open to working in shifts

 


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