Lead Engineer


* Ownership of monitoring and resolution of production infrastructure related issues on AWS Cloud pertaining to Owners.

* Understand of business impact of each incident and invoke proactive mitigation/escalation processes with sound judgment.

* Co-ordinate with various internal and external teams like development, QA and compliance teams to ensure smooth operation of services in production.

* Participate proactively in periodic scrum meetings to provide inputs on new changes being planned to be released to production.

* Ensure production releases are reviewed before the release and approved.

* Coordinate with other business units such as change management, network security team etc to ensure all the processes are adhered to, before making any changes in production.

* Take leadership role to drive Production incident calls to ensure business is least impacted and drive it to closure.

* Drive Post Incident analysis of Production incidents to ensure all action items are addressed.

* Contributes to the technical knowledge base, reviews documents written by others.

* Serves as a mentor for new hires and less experienced support engineers; handles more complex issues handed-off from other support engineers.

* Provide on-call support beyond shift hours during outages or emergencies.

* Recommend ways to automate, optimize performance, improve security and adopt current technologies of the production infrastructure.

* Review and improve day-to-day operational processes.

* Keeping up to date on latest technologies and new features of AWS. Implementing the relevant features after successful proof of concept.




* Bachelor's degree in Engineering.

* 3 to 4 years in NOC (Network Operations Center), Windows Server and Linux administration support experience in a AWS Cloud environment

* Hands on experience with IIS 7.x, Tomcat, Apache, Nginx, MS SQL , MySQL, Windows and Linux application stack essential

* Knowledge of Oracle PL/SQL , basic database concepts needed

* Experience with using one or more Open Source Monitoring Tools such as Sensu, Nagios, Zabbix, AppDynamics and other cutting edge technologies is required

* Has a good understanding of networking concepts -IP allocation, Security, Subnets, DNS, etc.

* Has a good understanding of Disaster Recovery concepts.

* Familiarity with DevOps tools such as Chef, Puppet and tools like Jenkins, SVN/Git will be an added advantage.

* Excellent written and verbal communication skills is a must.

* Must be open to work in rotational shifts including night and weekend shifts as we operate in 24x7x365 environment.


Meet Some of owners.com's Employees

Joshua S.

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Joshua oversees brokerage operations and the product management side of the organization. His main goal is supporting the brokerage at large and growing its business.

Sony T.

Director of Talent Development

Sony provides agents and other employees with the necessary resources to support customers and develop the technical expertise needed to lead successful careers at owners.com.

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