Desktop Support Specialist


If so, Mortgage Builder, an Altisource division, would love to hear from you! Mortgage Builder, a division of Altisource®, is seeking motivated Desktop Support Specialist to join our exciting and rapidly-growing startup-like team to help take our organization to the next level of awesome. Mortgage Builder delivers innovative mortgage origination software solutions via an end-to-end software platform that ensures small to enterprise clients close more loans for less while complying with industry regulations. 


What you get to do:

  • Troubleshooting OS and Desktop issues in Windows 7 using GoToAssist as well as partnering with clients on Tier 2 proprietary software support
  • Fixing and unlocking login credentials and accounts in Active Directory
  • Troubleshooting laptop hardware and software on Dell laptops
  • Performing server backups and performing light systems administration on Windows servers
  • Tracking service tickets in (SFDC)


The skills you bring:

  • Prior experience troubleshooting Windows desktops and servers (Windows OS and MS Office applications) and imaging desktop/laptop machines in a mid-size environment or larger is required
  • Experience tracking service tickets in or a related ticketing system (TrackIt, Remedy, etc.)
  • Strong background administrating Active Directory and light Windows Server administration
  • Previous experience with System Center Configuration Manager (SCCM) for network auditing, installations, and software updates highly preferred
  • A+ certification highly preferred






  • Competitive base salaries!
  • 401k plans with company match – we want to empower you to further your career, and prepare for retirement!


Good Health:

  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Flexible Spending Account Erica
  • Life insurance, short-term, and long-term disability


And Happiness!

  • Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!
  • Free snacks, drinks and coffee!
  • Plenty of employee engagement activities including sporting events, happy hours, and other fun team-building activities
  • Opportunities to join our community service initiatives, including Habitat for Humanity
  • Employee Discounts on movie tickets, Verizon cell service, Microsoft products, and more!

Meet Some of's Employees

Joshua S.

Vice President of Consumer E-Commerce

Joshua oversees brokerage operations and the product management side of the organization. His main goal is supporting the brokerage at large and growing its business.

Sony T.

Director of Talent Development

Sony provides agents and other employees with the necessary resources to support customers and develop the technical expertise needed to lead successful careers at

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