CFS Associate II

Location: Toledo, Ohio – United States


The Collection Specialist is responsible for the collection of accounts receivable for an assigned customer base. The position will routinely interact with cross functional teams to resolve payment discrepancies. This will require relationship building and partnership with internal functions, such as customer service, pricing, transportation, and sales.

The position reports to: Credit Operations Team Leader (Dotted-line to Credit Operations Analyst)


Live the Safety standard, adhere to the safety responsibilities

  • Demonstrates compliance with personal safety action plan
  • Adhere to Owens Corning safety policies at all times

Delivers results in accounts receivable aligned with OC financial objectives. Responsible for collections of accounts receivable for an assigned customer base

  • Collection of past due balances, while maintaining a follow up system with notes, in accordance with established goals
  • Develop action plans collaboratively with credit and sales teams to maximize results
  • Communication of customer issues timely to credit and leadership teams
  • Collaborate with credit team to deliver insightful management reporting
  • Participate in cash forecasting for business units and customers supported
  • Maintain compliance with required internal controls and policies
  • Analyze cash discount deductions for resolution; Collect as appropriate
  • Assist team members / back up / cross training


  • Optimize past due and percent current metrics
  • Resolution of past due balance within designated time metrics
  • Drive working capital improvement and cash forecasting accuracy

Talent Development

  • Invest in personal growth and development, clearly focused on self learning and has the ability to grow and learn at an acceptable rate
  • Capture the value of continuous learning and ongoing development opportunities


Minimum Qualifications:

  • Bachelors degree required


  • 1-2 years applicable work experience with accounts receivable, collections or account reconciliation
  • Demonstrated achievement in prior roles and ability to be successful in a team oriented environment
  • Working knowledge of Mircosoft Excel, Business Intelligence and SAP ERP software – preferred

Knowledge and Abilities:

  • Contributing to team success
  • Initiating action/Gaining commitment
  • Problem Solving and Analytical Skills
  • Time management skills
  • Tenacity/Driving for results
  • Financial Knowledge/Financial Skills
  • Accounts Receivable and Cash Application Knowledge
  • Strong oral/written communication skills
  • Customer focus
  • Adaptability

Personal Characteristics:

  • Basic knowledge/understanding of customer base (markets, products, and customer product applications)
  • Collection techniques/Negotiation skills
  • Manages time well—prioritizes effectively
  • Decisive and direct-—delivering strong results
  • Learns quickly and adapts accordingly
  • Likes connecting with people – meets people on their level
  • Loves to learn—enjoys understanding the details of things
  • Good listener—works with team to understand how to best solve a problem
  • Operates with integrity
  • Continuously improves- makes self and others better
  • Attention to detail
  • Patience

About Owens Corning

Owens Corning (NYSE: OC) develops, manufactures and markets insulation, roofing, and fiberglass composites. Global in scope and human in scale, the company’s market-leading businesses use their deep expertise in materials, manufacturing and building science to develop products and systems that save energy and improve comfort in commercial and residential buildings. Through its glass reinforcements business, the company makes thousands of products lighter, stronger and more durable. Ultimately, Owens Corning people and products make the world a better place. Based in Toledo, Ohio, Owens Corning posted 2015 sales of $5.4 billion and employs about 16,000 people in 25 countries. It has been a Fortune 500® company for 62 consecutive years. For more information, please visit www.owenscorning.com.

A career at Owens Corning offers the ability to enhance your expertise and achieve your personal and professional aspirations. Through it all, we’ll empower you with an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and more opportunities to make your impact.

Must be eligible to work in the U.S. on a permanent basis.

Owens Corning is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

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