Shop Supervisor


As a Shop Supervisor you will be focused on supporting our efforts to deliver the best possible overall customer experience. Shop Supervisors have a direct impact on the success of Outdoor Voices through customer interactions, process ideation and improvement, and feedback to both store and corporate leadership. 

What you'll do:

  • Provide the absolute best customer service in our retail stores
  • Demonstrate exceptional product knowledge and be capable of giving expert style advice
  • Communicate Outdoor Voices values and brand personality to customers
  • Give continuous feedback to Store Leadership on whats working and whats not in the store
  • Serve as an acting manager in the absence of a manager on the floor
  • Responsible for opening and closing store
  • Manage cash transactions and closing out cash sales at the end of the day
  • Communicate updates to the team and write daily wrap-ups when a manager is not present
  • Complete operational tasks as needed including but not limited to cycle counts, inventory reconciliation and online order fulfillment
  • Assist Shop Leaders in training new employees

About you:

  • A seasoned expert at exceptional customer experience
  • A self-starter with a propensity for Doing Things
  • Positive, high energy, and eager to learn
  • 1-3 years of Retail Apparel experience, leadership experience a plus
  • Strong written and verbal communication skills
  • Ability to motivate others toward a common purpose

Seeking both Full and Part Time Shop Supervisors for our NYC locations.

Full Time Shop Supervisors will be expected to work 35-40 hours per week predominantly opening or closing shifts. Must also be available to work weekends. 

Part Time Shop Supervisors will be expected to work 25-30 hours per week predominantly opening or closing shifts. Must also be available to work weekends.

Compensation:
The successful candidate will enjoy competitive compensation, including clothing allowance and company discount. 

 

About Outdoor Voices:

We believe in Doing Things — moving your body and having fun with friends. From dog jogs to dodgeball, we make clothes for sweating without the added pressure. Our Recreational team is made up of casual joggers, dog walkers, and dribble-dribblers who approach activity with ease, humor, and delight. Since launching in 2014, Outdoor Voices has been featured in The New York Times, Vogue, Wall Street Journal, GQ, Forbes, and Fast Co.

 


Meet Some of Outdoor Voices's Employees

Mariel O.

Director, Product Strategy

Mariel partners with the Design Team, helping them execute and realize their creative visions. She ensures Outdoor Voices’ technical apparel and brand reflect the company’s inclusive approach to activity.

Charlie T.

Director, Customer Experience

Charlie works with the Service Team to deliver great experiences to customers across all digital touchpoints. He joined Outdoor Voices in New York before relocating to the company’s new office in Austin.


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