Shop Leader

As a Shop Leader at Outdoor Voices, you will determine the success and trajectory of the store. You will develop a team of associates and implement processes to provide amazing customer service and ensure that the store exceeds defined financial performance targets. You will also work very closely with your local Field Marketing Manager to amplify community engagement and guide new customer growth through events and local relationships.

Responsibilities

  • Lead through our core values with both the team and our customers; be involved and engaged in the community both inside and outside the shop
  • Achieve and exceed productivity and sales plan expectations through maintaining a high level of customer service, leading with our Friendship First culture and product knowledge focus
  • Ensure all team members are well versed in both the technical and functional uses of all products and are educating all customers through the selling process
  • Manage all areas of the shop; and build on new ideas to improve sales results
  • Recruit and train individuals that live our core values and are excited to share our mission of Doing Things with our customers
  • Coordinate in-shop events and partner with Field Marketing Manager to increase traffic to the shop and engage the local community
  • Manage daily scheduling, time off, and payroll matters for all store team members
  • Develop all operational activities while maintaining brand consistency
  • Protect our inventory and assets, and all activities related to risk management and safety
  • Assess talent and promote new leaders within your shop and beyond
  • Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
  • Set an example of customer service by leading sales efforts on the selling floor
  • Mentor staff and peers. Help cultivate individual’s strengths and identify opportunities

Qualifications

  • 3+ years of retail management experience
  • You are passionate about fostering connections with customers and the community
  • Creative eye for styling and product 1x1 with customers
  • You believe in recreation and doing things and how to get people to rally around it. You are friendly, approachable, and engaging
  • Flexible in communication and easy to communicate with — comfortable in a diverse environment working with multiple departments
  • Passion for solving problems that may arise for customers or potential customers before, during, and after purchase
  • Understand specialty retail, including business development, visual merchandising and store operations
  • Experienced in small scale event execution and engaging the local community around a local business
  • Experience with point of sale systems, inventory management systems, Word, Excel (can maintain complex spreadsheets) and Google
  • Lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
  • Comfortable teaching skills in customer service, selling, and operations



About Outdoor Voices:
Outdoor Voices is an activewear brand that is on a mission to get the world moving. By freeing fitness from performance and bringing play back into everyday life, we are building a community of Recreational enthusiasts who believe that Doing Things — moving your body and having fun with friends — is the surest, most important way to a happy and healthy life.

Outdoor Voices is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for our Community. If you need assistance or accommodation due to a disability, you may contact us about your application at People@OutdoorVoices.com.

Meet Some of Outdoor Voices's Employees

Megan P.

Influencer Marketing Manager

Megan is responsible for growing the Outdoor Voices digital community. She manages the ambassador program and identifies social influencers and ambassadors to bring the product and brand mission to life.

Amani W.

Customer Experience Associate

Amani helps customers choose the item that’s right for their activity, ensures on-time order arrival, and takes care of any returns or exchanges.


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