WE ARE OUTCOME ACTIVATORS
We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.
With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.
Join our family to activate good in the world.
WHO ARE YOU
The Field Operations group is responsible for the warehousing, fulfillment, outbound, inventory, and installation of our patient-information devices; managing some of the largest cost lines on our company P&L.
The Warehouse Lead will manage the relationship with our 3PL partner and serve as the day-to-day contact for both our 3PL partner and our internal teams. You will own all operational metrics and will be responsible for holding our 3PL partner accountable for their performance against our SLA’s and measure KPI’s to ensure that we meet or exceed our customer expectations. You will partner with key stakeholders to develop reports ensure that they have all of the information they need to make strong business decisions.
You are an energetic and driven supply chain professional obsessed with efficiency, continuous improvement, and operational excellence. You’ll work Product Hardware, Finance, Accounting and Provider Solutions to ensure our products arrive on time to our members in order to drive impact and action. You will be responsible for working with our Supply Chain and Operations Associate as well as our Inventory and Logistics Manager to create reporting based on core warehouse SLAs. As you become comfortable with our current operation, you will be tasked with larger projects around cost reduction (reducing shipments, reducing damage, reducing missing products, etc.)
You have a passion for efficiency and thrive in a culture of innovation. Experience working with Six Sigma tools is a plus. You understand that customer service, innovation, and continuous improvement are more than just buzzwords. You’re seeking to drive tangible impact in your next career opportunity.
- 3-5 years of work experience
- Lean/Six Sigma/TPM exposure
- Direct experience managing a warehouse with cost-quality-speed KPIs
- Proven leadership skills that drive organizational and KPI based results
- Project and/or product management experience in leadership roles. Transparent in approach with a strong process-centric background
- Able to create process maps, decision trees and the interest in creating/improving these in the future
- Excellent communication skills and ability to build strong relationship to influence cross functional teams
- Candidate should demonstrate flexibility, be willing to wear many hats and be hands on;
- College degree in engineering, operations, supply chain desired, but not required.
Meet Some of Outcome Health's Employees
Client Success Manager
Brittni ensures that Outcome Health's programs run smoothly and efficiently so doctors can provide the information and education their patients need in order to make informed choices.
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