Network Operations Specialist
WE ARE OUTCOME ACTIVATORS
We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.
With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.
Join our family to activate good in the world.
WHO ARE YOU
You are a charismatic, client-facing professional who is obsessed with organization and providing exceptional, timely customer service. You’ll work directly with our members (physicians) to proactively resolve any issues with our products and devices. By calling into our members’ offices, you’ll gather critical information that can prevent future connectivity and device issues. You’ll act as a liaison between our members and Outcome Health’s internal teams to share trends and feedback that will enhance our full suite of products.
As the Network Operations Specialist, it is essential that you excel at managing competing priorities, problem solving, and communicating clearly with others. You understand that our mission of activating the best health outcome for every individual can only be achieved if our devices are online and working properly. You are energized by knowing the value of these responsibilities and you’re seeking to drive tangible impact in your next career opportunity.
- 1-3 years of client facing/customer service experience
- Excitement to work with cutting edge technology
- Aptitude to learn basic troubleshooting skills (no formal experience required)
- Strong communicator, both verbal and written
- Comfortable with phone interactions for several hours each day
- Driven by clear metrics and KPIs
- Exceptional attention to detail and time management skills
Meet Some of Outcome Health's Employees
Sam works hard to ensure that the executives he supports can use their time as effectively and as efficiently as possible.
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