Field Services Specialist
WE ARE OUTCOME ACTIVATORS
We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.
With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.
Join our family to activate good in the world.
WHO ARE YOU
The Field Operations group is responsible for the installation and maintenance of our patient-information devices and warehousing (fulfillment, outbound, and inventory); managing some of the largest cost lines on our company P&L.
You are an energetic and driven operations enthusiast with a focus on execution and service excellence; applying critical thinking to drive continuous improvement to OH Field Suppliers that impact Provider Solutions teams. You are responsible for supporting the Field Services SR team as we work to execute field service operating models that enable Provider Solutions teams to install and maintain our devices in a high-quality and cost effective way.
You want to strengthen communication between Field Services SR team and Provider Solutions teams around new products and processes that impact quality and cost metrics of our members and our operations. By working cross functionally with internal stakeholders, you will grow comfortable representing Field Services SR team during team meetings. You will contribute to the development of tools and processes that make our team and Suppliers more efficient and effective. You will need to balance the needs of OH and OH suppliers, understanding the historical relationship between both stakeholders, when speaking to process modification requests or receiving feedback from either group.
You have a passion for efficiency and thrive in a culture of innovation. You understand that customer service, innovation, and continuous improvement are more than just buzzwords. You’re seeking to drive tangible impact in your next career opportunity.
- 2-4 years of work experience;
- Desire to learn, both through on-the-job-training and independently;
- Self-motivated and able to drive improvement on defined KPIs;
- Passion for solving problems;
- Project management experience;
- Strong process-centric background;
- Able to create process maps, decision trees and the interest in creating/improving these in the future;
- Excellent communication skills and ability to build strong relationship to influence cross functional teams;
- Candidate should demonstrate flexibility and willing to wear many hats;
- Ability to influence without authority;
- College degree in business, operations, or supply chain desired, but not required
Meet Some of Outcome Health's Employees
Client Success Manager
Brittni ensures that Outcome Health's programs run smoothly and efficiently so doctors can provide the information and education their patients need in order to make informed choices.
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