Desktop Support Analyst

WE ARE OUTCOME ACTIVATORS

We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes.  Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.

With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.

Join our family to activate good in the world.

WHO ARE YOU

The mission of Technology Services is to support our employees who are relentlessly working to improve health outcomes by impacting millions each month through contextual and actionable video programming in physician practices nationwide.  As a Desktop Support Analyst in Technology Services, you will be instrumental in the experience of our employees. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one holistic technology stack.

Outcome Health places emphasis on delivering white-glove customer service. Therefore, it is imperative for the Desktop Support Analyst to place value on detail; but also pair this with a sense of urgency for execution. Technology Services is looking for people who have compassion and empathy for their teammates and a natural IT intuition who can work harder, faster and smarter while taking technical excellence to a whole new level.

Responsibilities:

  • Provide onsite, phone, email, and chat support for end user systems and applications
  • In collaboration with team members and leadership, implement great support processes, procedures, and documentation.
  • Identify opportunities for business enablement through smart use of technology.
  • Order, receive, track, and issue hardware, software, and peripherals.
  • Perform new hire onboarding, including account creation, phone provisioning, computer and desk setup.
  • Develop and implement guidelines for the deployment and management of systems and software.
  • Mentor team members.
  • Manage, support, and provision business application in a cloud-based environment.
  • Write clear, concise documentation for team members in wiki tools (Confluence).
  • Evaluate and recommend new software platforms and services.

Qualifications:

  • 2+ years of experience working in a desktop support environment, saving people’s e­-lives along the way.
  • Extensive experience with Mac OS X system administration and applications: OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, Parallels, VMware Fusion, and Apple Remote Desktop.
  • Strong knowledge of Windows PC troubleshooting and application support, including MS Office, Outlook, G Suite Sync, Box Sync.
  • Experience with G Suite for Business, including comprehensive knowledge of Mail, Calendar, Drive, Docs, and Groups.
  • Working knowledge of VoIP (Cisco, Shoretel) and V/C systems.
  • Comfortable with managing and manipulating directory systems (AD, LDAP).
  • Experience supporting TCP/IP networks and wireless networking.
  • Experience with a ticket based support platform.
  • Experience in communication and collaboration technologies.
  • Excellent interpersonal communication skills.

Meet Some of Outcome Health's Employees

Sam W.

Team Admin

Sam works hard to ensure that the executives he supports can use their time as effectively and as efficiently as possible.

Brittni I.

Client Success Manager

Brittni ensures that Outcome Health's programs run smoothly and efficiently so doctors can provide the information and education their patients need in order to make informed choices.


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