Hi, we're Oscar. We’re hiring a Bilingual Medical Assistant Specialist to join our Virtual Care team to sit remotely in Florida.
Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.
About the role:
As we grow out our Virtual Primary Care offering, we’re looking for Medical Assistants to assist a Care Team in managing a panel of patients with a ‘virtual first’ mindset. You’ll be working with a Care Team of MDs, Advanced Practitioners, and Nurses to provide collaborative care.
As a Specialist you will report directly to the Virtual Operations Lead.
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Responsibilities:
- Provide support for your Care Team, including virtual MDs, Advanced Practitioners and Nurses.
- Be available to help resolve member issues by autonomously serving as the first point of contact for all member escalations.
- Oversee planning for each member's medical needs to solution.
- Provide guidance and encouragement to Guides
- Partner with and attend team member meetings to discuss trends and problem areas with systems, workflows, regulations, compliance, and our network.
Requirements:
- 1+ years experience as a Medical Assistant or similar certification and education
- Experience providing customer experience
- Must be bilingual in English and Spanish with the ability to read, write & speak fluently.
- Must be available some nights and weekends and some on-call rotations.
- Knowledge of medical office management systems and procedures.
Bonus points:
- Experience as a supervisor or leader.
- Proficiency in word processing, spreadsheets, and patient management software (EHR).
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Pay Transparency Policy:
Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.