Production Support Associate

WHO WE ARE

Optima Tax Relief is a tax resolution (tax representation) firm that helps people solve their IRS tax problems. We work to build relationships with our clients and the IRS alike so we can offer representation to taxpayers with a variety of tax complaints. Our potential clients are in need of a number of services, including but not limited to the following:

  • Help with IRS tax audits
  • Filing past-due tax returns
  • Removing an IRS levy or federal tax lien
  • Setting up tax payment plans
  • Removing wage garnishment
  • Filing an offer in compromise

Ranked #1 Financial Services Company by Inc. Magazine

Orange County Business Journal Best Places to Work from 2011-2015

Orange County Register Top Workplaces 2016

Optima Tax Relief is a tax resolution (tax representation) firm that helps people solve their IRS tax problems. We work to build relationships with our clients and the IRS alike so we can offer representation to taxpayers with a variety of tax complaints. Our potential clients are in need of a number of services, including but not limited to the following:

  • Help with IRS tax audits
  • Filing past-due tax returns
  • Removing an IRS levy or federal tax lien
  • Setting up tax payment plans
  • Removing wage garnishment
  • Filing an offer in compromise

Ranked #1 Financial Services Company by Inc. Magazine

Orange County Business Journal Best Places to Work

Orange County Register Top Workplaces

Please feel free to visit our website and meet our staff at www.optimataxrelief.com

Summary of Role

As a Production Support Associate, you will be the first to handle each case after a Tax Associate has enrolled a new lead and prior to proceeding new client's case to the Servicing Division. You will be reviewing the case notes for all new and existing cases to determine what documentation is required in order to assist the potential client or existing client to continue to move forward with their case, this while following all case sensitive protocols. You are expected to communicate with Tax Associates via email in order to obtain any additional or missing documentation, notation, or possible exceptions that may be necessary in order to proceed with a case. You will also be responsible for completing and providing productivity reports and opportunities for the Sales and Servicing Divisions. As a team, we do not make direct contact with the clients; therefore, our clients are our staff. It is essential that accuracy and proficiency is reflected in all tasks and responsibilities in a timely matter. This will be a demanding and critical position and exceptional attention to detail, accuracy, time management and team work are essential.

  • Assist the Sales division with case and document revision
  • Create a Client Data Folder for each client and upload all necessary client documentation portraying their case
  • Update and upload data in CRM system
  • Prioritize case load and assignments
  • Excellent organizational, written, and communication skills
  • Remain focused and productive in a fast-paced environment
  • Ability to work independently with minimal supervision as well as a team player
  • Ability to work under pressure
  • Excel experience preferred
  • Proficient and comfortable with office equipment (Computer skills – Microsoft Office, Outlook)
  • Work schedule set by supervisor FT (Monday-Friday between 7am-6pm)

COMPENSATION/BENEFITS

  • $14/hr
  • Medical
  • Dental
  • Vision
  • 401K
  • Life & Supplemental Insurance
  • Paid Time Off (Vacation, Holiday, Sick)
  • Potential to grow within the company

Equal Opportunity Employer, including disabled and veterans.


Meet Some of Optima Tax Relief's Employees

Alisha N.

Associate Director of Resolution-ACS

Alisha assists Optima Tax Relief case managers and tax professionals with day-to-day issues, ensuring they have every resource they need to help clients reach financial resolutions.

Michelle B.

Director of Sales

Michelle mentors and trains Optima Tax Relief’s sales agents from the first day they walk through the front door through their entire tenure at the organization.


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