Customer Service Operator

WHO WE ARE

Optima Tax Relief is a tax resolution (tax representation) firm that helps people solve their IRS tax problems. We work to build relationships with our clients and the IRS alike so we can offer representation to taxpayers with a variety of tax complaints. Our potential clients are in need of a number of services, including but not limited to the following:

  • Help with IRS tax audits
  • Filing past-due tax returns
  • Removing an IRS levy or federal tax lien
  • Setting up tax payment plans
  • Removing wage garnishment
  • Filing an offer in compromise

Ranked #1 Financial Services Company by Inc. Magazine

Orange County Business Journal Best Places to Work from 2011-2015

Orange County Register Top Workplaces 2016

JOB RESPONSIBILITIES & REQUIREMENTS

As a Full Time Customer Service Operator you will be responsible for answering inbound calls that have pressed the "0" extension. These inbound calls may be from clients, solicitors, employee verification, the IRS, and new candidates that want to be directed elsewhere for assistance. As the Operator you will:

  • Receive Inbound calls and direct them to correct department
  • Write summary of phone calls in computer system
  • Place conference calls for Tax Pros to call IRS
  • Assist with Pronto ticketing system
  • Multitask while working with customers and navigating our computer system
  • Excellent organizational, written, and communication skills
  • Proficient and comfortable with office equipment (Computer skills – Microsoft Office, Outlook)
  • Remain focused and productive in a fast-paced environment
  • Previous customer service experience
  • Schedule: Monday-Friday 8 hour shift, 8AM - 5PM

COMPENSATION/BENEFITS

  • $13/hr
  • Medical
  • Dental
  • Vision
  • 401k
  • Life & Supplemental Insurance
  • Paid Time Off
  • Potential to grow within the company.

Equal Opportunity Employer, including disabled and veterans.


Meet Some of Optima Tax Relief's Employees

Alisha N.

Associate Director of Resolution-ACS

Alisha assists Optima Tax Relief case managers and tax professionals with day-to-day issues, ensuring they have every resource they need to help clients reach financial resolutions.

Michelle B.

Director of Sales

Michelle mentors and trains Optima Tax Relief’s sales agents from the first day they walk through the front door through their entire tenure at the organization.


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