Transaction Coordinator, Homebase
- Phoenix, AZ
About Opendoor:
Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we’re on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We empower everyone with the freedom to move by making buying and selling a home stress-free and instant. We’ve built an exceptional team, seen strong growth, served over 85,000 customers and recently went public! The coming years present a tremendous opportunity for innovation as we explore new frontiers and scale nationwide.
The Role
This is a great opportunity to join our growing customer experience team. This role combines elements of customer service and transaction management. You will serve as the closing specialist in transactions that involve institutional real estate partners (REITs, private equity real estate funds, family offices, etc). This is a unique role as you will be the quarterback of the transaction on the internal side of the business.
From the moment Sellers first consider moving until they close on their sale, you’ll be involved as the internal driver of the transaction and unblock issues that come up. At the same time, you will be working closely with our licensed agents and our institutional partners working to source and complete as many transactions as possible. If you get your energy from empowering people, problem solving, and turning any situation into an incredible experience… this role is for you.
As a Transaction Coordinator, you will:
- Manage all communications with our Title and Escrow Partners for individual transactions
- Audit, manage, and retrieve all documents required for each transaction to ensure accuracy
- Be willing to jump into communications with the Buyers and Sellers where needed and appropriate
- Skillfully manage both seller and partner needs and protect timelines for fast-moving transactions in an organized, professional, and friendly manner
- Work closely with world-class teams to rapidly build better processes, tools and customer experience
- Be willing to adapt and expand your duties and responsibilities as the role develops over time
We’re looking for teammates who are:
- Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our best-in-class customer experience.
- Curious. Your desire to fully understand someone’s needs drives your conversations many layers deep, enabling you to create comfort for your customers while also gaining an understanding for the experience they need.
- Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends.
- True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people.
- All about team. You thrive on empowering others and taking the time to nurture growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended.
- Skilled communicators + active listeners. You have limitless patience and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen over the course of a 45-minute phone call or 10 emails and you don’t bat an eye.
- Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is creating customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you really excited. You scope the problem, gather supporting evidence, and propose a solution.
- Coachable. You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator.
- Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.
We are looking for teammates who have:
- 3-4 years of experience in customer service or sales
Bonus points if you have:
- Real Estate transaction management experience
More About Us
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:
- Your choice of coverage for medical, dental, and vision (optional for dependents)
- Flexible vacation policy
- Commuter benefit
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
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