Mortgage Quality Assurance (QA) & Quality Control (QC) Reviewer
- Plano, TX
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support the 85,000 customers who have selected us as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.
So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
About the Team:
The Mortgage Loan Operations Team strives to simplify loan procedures and processes, provide superior services to the customer and create long-term value by streamlining the origination process and originating loans in a cost-effective manner.
These objectives are accomplished through appropriate solutions deployed to mitigate, control, monitor, test, and report identified risks. The QA/QC underwriter will be part of the larger team which will act as an independent review and evaluation of the loan compliance and credit quality as well as the customer experience.
About the Role:
The QA/QC Underwriter is responsible for appropriately identifying, assessing, and measuring the risk related to Opendoor Home Loans. These risks include, but are not limited to, evaluating the mortgage loan application and documents provided to the customer in a timely manner; ensure that safe and sound underwriting decisions are made by the team and, adherence to federal and state compliance requirements.
As a Mortgage QA/QC Reviewer, you will:
- Be proficient in all investor and company guidelines and familiar with other Opendoor Home Loans department responsibilities
- Ensure adherence to policies, guidelines and procedures as well as compliance regulations (HMDA, TILA, RESPA, HOEPA, FCRA and ECOA) and credit guidelines
- Communicate, demonstrate and inspire others to incorporate Opendoor’s vision and core values in daily activities
- Promote a strong risk culture by using constructive dissent to appropriately challenge using data and analysis
- Review procedures to ensure key processes are identified and conform to enterprise policies, standards, and procedures
- Identify, log, track, analyze, develop action plans for, and remediate issues in an effective and timely manner, and perform root cause analyses to proactively identify and remediate issues
- Perform timely Pre and or Post-Funding Quality loan reviews for mortgage originations to assess the accuracy and integrity of the information used to support the lending decision and adherence to federal and state compliance requirements, policy and procedures, GSE requirements, all related contractual terms and agreements
- Participate in reviewing and maintaining all Pre/Post Fund Quality scripts, procedures, and methodologies
- Work with business to ensure proper identification of cures
- Ensure consistent feedback to production management as it relates to quality and escalation to Senior Management when no corrective actions occur
- Communicate and facilitate within the quality review team process, procedure and regulatory changes as necessary
- Provide sufficient and timely reporting to management as required
- Participate in the identification and monitoring of trends to provide consistent and actionable feedback to Senior Management on gaps in need of improvement
- Be able to collaborate with business units to ensure root-cause analysis is incorporated into the correction action process
- Maintain a high degree of accuracy, departmental productivity and quality team goals
- Provide measurable standards of achievement for proper management control and staff development
- Consistently contribute to the ongoing Mortgage Loan Operations efforts to deliver process efficiencies to reduce costs and improve quality and productivity
- Manage and/or participate in various operation projects
We are looking for teammates who have/are:
- Senior QA/QC Reviewer: Five (5) years of pre-fund/post-fund quality review, processing, and/or underwriting pricing
- Mid Level QA/QC Reviewer: Three (3) years of pre-fund/post-fund quality review, processing, and/or underwriting pricing
- Self-starters with the ability to plan and prioritize workload for self
- Strong analytical skills and decision-making ability to make lending decisions and translate guidelines
- Strong understanding of mortgage lending including operations and mortgage compliance-must understand TRID
- Ability to work independently and as a team; ability to garner support and collaborate with others
- Strong written and verbal communication skills
- Strong organizational skills to manage self and multiple priorities; and meet deadlines in a fast-paced work environment
- Strong lean towards technology and leveraging technology in creative ways
- Ability to work collaboratively and supportively with management to achieve business objectives
- Thorough understanding of Conventional(Fannie Mae, Freddie Mac) and Government(FHA VA)
- Bachelor’s degree or equivalent experience from which comparable knowledge and abilities can be acquired
- High school or G.E.D. equivalent required
More About Us
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:
- Your choice of coverage for medical, dental, and vision (optional for dependents)
- Flexible vacation policy
- Commuter benefit
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
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