Senior Ground Support Engineer - Gateway


OneWeb's mission is to enable Internet access for everyone, everywhere.  We want to see the next generation even more connected than the last, and to create opportunities for people today to access the opportunities made possible through the Internet.  To fulfill our mission, OneWeb is revolutionizing the satellite industry and building a global communications network with a constellation of Low Earth Orbit satellites that will provide connectivity to people around the world.  OneWeb is creating business solutions for Broadband, Government and Cellular Backhaul.  Its high speed, low latency  network will offer game-changing Mobility solutions to industries that rely on global connectivity, such as Aviation, Maritime, Automotive, Trains, and more.

We have more than $3 billion invested from incredible partners including SoftBank, Qualcomm, Grupo Salinas, Airbus, Virgin, Coca-Cola and more.  We have signed our first customer contracts, we have ground infrastructure in Canada, Italy, Norway with more on the way and in February of 2019, we successfully launched our first six satellites into space.  OneWeb is making incredible progress toward reaching our mission and we are looking for more, very talented individuals to help make it a reality.

If building the infrastructure to connect people everywhere is something you would like to make happen, then joining OneWeb may be a great personal and career move.  We can provide an intellectually challenging workplace and fast growing opportunity with a clear purpose.  Come join the team that is making communication ubiquitous on a global scale.


The Senior Ground Support Engineer (GSE) is a member of the OneWeb Communications Ground Segment (CGS) team operating our world class GNOC Operations Facility (GOF). The Senior Engineer will be responsible for ensuring the successful Production Network Operations. This includes monitoring the Production network for alarms and faults, and performing Fault Diagnostics, Isolation and Recovery (FDIR). The Senior Engineer will work within the Network Operations team and utilize their considerable previous expertise in Gateway Network integration and operations to ensure a successful OneWeb Production program. The role will require working on a shift basis


  • Network Operations Gateway Subject Matter Expert (SME) within the OneWeb Production Program 
  • Provide RF and Gateway technical leadership to Network Operations staff members 
  • Define and document the operational processes required to integrate and support Gateway operations 
  • Define the configuration of Network Management Systems (NMS) to ensure a smooth and continuous network operations within the GOF 
  • Interact frequently with GOF Test Engineers, Ground Network Engineers, OneWeb Network Engineers and User Terminal Engineers to perform system integration and operations 
  • Lead Fault, Configuration, Accounting, Performance and Security (FCAPS) network management within the network operations team 
  • Review and evaluate Incident, Change and Problem records related to Gateway operations to ensure the relevant incident data, method of procedures, back out plans, resolution details and root cause investigations are captured correctly 
  • Create and deliver Gateway training packages to the Network Operations staff members 
  • Own the continual service improvement of Gateway performance and operational procedures

Required Skills and Experience:

  • Bachelor degree in Engineering and/or Computer Science or demonstrated equivalent experience 
  • At least 7 years’ experience gained in a live Network Operations environment including team leadership responsibilities 
  • Extensive experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment 
  • Extensive experience in performing RF Data Analysis & Pre-launch Optimization of Gateway sites and equipment 
  • Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment 
  • Solid working knowledge of Uplink Power Control and ACM Adaptive Coding and Modulation 
  • Complete understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems 
  • Working knowledge of IP routing and networking 
  • In-depth prior experience of satellite/telecommunications network operations 
  • Excellent communications skills: ability to clearly and concisely convey ideas and technical information to engineers and senior staff members 
  • Detailed understanding of Network Management system software used in satellite and/or telecommunications systems 
  • Expertise in and the ability to develop and thoroughly document network operational procedures 
  • Self-starter, proactively takes the lead/initiative to ensure operational issues are resolved effectively and efficiently


  • Understanding of Systems Engineering and end to end system testing principals 
  • Experience with satellite ground systems, satellite operations, and/or ground systems operations/development
  • Experience with MEO/LEO systems a plus 
  • Ability to develop test scripts using Python or similar scripting language 
  • CCNP/JNCIP or other equivalent certification 
  • Dataminer experience 
  • Linux Experience 
  • Experience with Network Virtualization and Cloud system management 
  • Experience with high capacity networks a plus
  • Understanding of data and RF network testing concepts – e.g. RFC2544 Testing

No visa sponsorship is available for this position.  

Meet Some of OneWeb's Employees

Eric B.



Dottie K.



Back to top