Senior Program Manager


  • Scope management – Create, Manage & Track.
  • Profitability management – Track/Measure, Report, Improve (in subsequent projects)
  • Project management – Plan, Schedule, Execute, Manage & Report on project progress.
  • Identify & Manage Risks, Identify & Manage Dependencies, Triage & Mitigate problems. Manage change control process.
  • Team management – Ensure excellent team & project communications; strive for efficient & effective utilization of limited resources.
  • Production Processes – Manage 360 production best practices
  • Acquiring advanced skills for future Program Management Leadership.
  • May serve as coach or project supervisor to more junior team members, supporting the development of team members.


  • Key project contact with clients, creative teams and other agency partners
  • Manage client objectives, expectations and timelines and communicate changes/directions to internal team
  • Work collaboratively with internal team members to facilitate the process of developing effective strategies and briefs that lead to outstanding creative work
  • Influence the quality of work and advocate for the agency/client relationship
  • Able to effectively present work from a delivery standpoint
  • Understand scoping & staffing requirements and managing to a budget
  • Intermediate level of skills in the development and management of Client SOWs. Those with 6+ year’s experience should have exposure to advanced level of skill in this respect.
  • Own/execute project management/ workflow system. Data entry support and reporting
  • Identify potential project risks and develop contingency plans
  • Understand and gain actionable insights from being part of qualitative and quantitative research
  • Understand data, how to read campaign results, and partner with analytics and strategy teams to deliver reports
  • Understand clients’ competitive landscape


  • Has or is developing solid integrated, modern marketing experience (creative, digital, advertising.
  • Understand how to form strong client relationships at the lower-to-mid-level.
  • Able to manage expectations of internal & external stakeholders & team members.
  • Demonstrated capability to get things done on budget and on time.
  • Demonstrated commercial abilities & business & financial acumen as well as negotiating skills
  • Understand agency dynamics & process and how it relates to the client’s business
  • Strong internal relationships with departments & domains. [If needed for the particular role: particularly with creative team]
  • Clear communicator

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