Senior Director


CommonHealth – the largest global network in healthcare communications –

provides strategic, integrated communication solutions for our clients,

including many of the biggest names in the pharmaceutical industry. In the UK,

we operate under the name of OHW UK and comprise of over 180 healthcare

communication specialists across the disciplines of brand promotions &

digital, medical communications, market access, clinical trial management,

consulting, and public relations. We believe we are like no other; we blaze new

trails, we encourage a culture of creativity and innovation; we challenge as

well as generously reward our team.

color:red">Ogilvy Healthworld Medical Education:


have a large in-house Medical Education team at OHW who all have a strong

shared ethos - we are 'Scientifically Grounded, Creatively Driven'. Our unique

triad of scientific expertise combines the biomedical, learning and behaviour

sciences and we strive to deepen our understanding proactively through our

specialist taskforces, external partnerships and embed it within the innovative

work that we deliver for our clients.


are proud of our Ogilvy heritage and we are passionate about creativity – not

only in the quality of our ideas but also in bringing these to life with

integrity and commitment. We see education as the means to the end goal of

improving knowledge and performance, and in enabling better clinical decisions

and improving patient outcomes.

color:red">The Role


will be:

  • A Senior Director of

Client Services with overall responsibility for the strategic direction,

growth and development, financial and resource management, and delivery

standards of a range of account(s).

  • Agency lead for

strategic discussions and routine client/agency reviews, driving strategic

and tactical planning of accounts internally and with clients, including

organic growth. Driving alignment across client teams, ensuring

appropriate servicing and delivery standards and providing internal

leadership of accounts and teams.

  • A client services lead

for pitches and proposal presentations, with a passion for new business.

  • A member of the Senior

Management Team within Medical Education, working closely with the MD to

help shape and deliver our future growth and development.

color:red">What we need from a Senior Director of Client Services?


Senior Directors need to be hands on, with a proven track record of success in

senior client services roles within medical education. You will act as the senior

client services lead and contact on accounts, working closely with clients to

inform their strategy and ensure we deliver to the highest standard. This is an

internal and external leadership role that requires a passion for quality and

delivery, setting the standard for the internal team and working closely with

them to train and mentor on how to deliver a first-class service.


successful candidate will not only be able to draw on their own experience to

propose tried and tested solutions, but be open and willing to look for new

ways of working. Business growth and development is a key part of this role and

we are looking for someone with a real flair and enthusiasm for developing

proposals and leading pitch teams. We always challenge ourselves to do things

differently and not just repackage what has gone before, and we need our Senior

Directors to be enthusiastic about drawing on the experience afforded by a

large multi-disciplinary agency to develop proposals that are truly innovative

and stand out.


role requires an excellent understanding of medical communications strategy,

with the ability to craft and deliver medical education plans based on

commercial, scientific/medical and strategic understanding, and an

interpretation of product attributes and data.


responsibilities include line management, and candidates need to enjoy working

with, managing and motivating a team at a variety of levels from Account

Executive to Account Director, actively participating in their training and

development. Managing opposition without losing control or backing away from

responsibility are vital.



management is a key part of this role, with experience and ability in managing

monthly/quarterly internal reporting procedures as well as client reporting

schedules. We expect our Senior Directors to consider their range of accounts

as a 'small business' ensuring accurate forecasting and driving the business to

achieve projected financial KPIs.


are an integrated agency and you MUST share our passion for offering solutions

beyond traditional medical education, in particular using digital channels.

color:red">Key things we are looking to see (in addition to above):


  • Minimum 10+ years

agency experience with at least 3 years in a senior role

  • A track record of success

in building/leading large/complex accounts and teams

  • A track record of

success in new business – generating new leads, responding to proposals,

leading and winning pitches and growing existing accounts

  • Established ability to

deliver onsite events and good experience of digital projects

  • An established network

of professional expert and client contacts

  • Excellent

understanding of pharma regulations and the commercial landscape

  • Naturally outgoing

with strong communication skills, high emotional intelligence, a clear

sense of direction, ability to flex style according to the needs of

clients and teams, respond rapidly to situations and manage

internal/external issues

color:red">What we can offer:

  • Working as part of a

well-supported and supportive senior team

  • Unrivalled

opportunities for personal and professional development due to the depth

and variety of expertise within our Ogilvy Healthworld and the wider

Ogilvy network, our client base and client expectations that Ogilvy will

deliver something different that stands out, plus first class formal and

social training opportunities in leadership and management

  • An exciting and

dynamic working environment, highly creative and committed colleagues and

a culture that openly encourages new and creative thinking from employees

at all levels

  • A state-of-the art

agency office environment based at Sea Containers on the Southbank and one

of London's landmark business locations

color:red">Reporting to:

11.0pt;font-family:"Arial Narrow"">Managing Director of Ogilvy Healthworld Medical


Removal Date 07-Apr-2018

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