PR - Account Manager

Ogilvy Health PR

OHPR is a world-class agency of dedicated healthcare specialists. We have been creating award winning, boundary breaking work for over 20 years and we’re nowhere near ready to relax and put our collective feet up. Working with some of the world’s best-known pharmaceutical companies, we consistently deliver insightful, innovative and impactful global campaigns, delivering meaningful content to a variety of public and professional audiences, though a variety of channels

The Role

To manage the day-to-day running of account(s)

Ensure implementation of all projects of designated responsibility to quality standards, meeting all deadlines, or managing deadline amendment proactively.

Ensure and recommend appropriate task allocation to external freelancers following discussion and authorisation of Associate Directors.

Delegate projects to team members and oversee implementation.

Ensure staff ownership and responsibility for projects.

Ensure regular client update or programme/project progress, and manage any changes to planned activities that may occur.

Responsible for regular client phone contact, and prompt and accurate contact/phone contact reports within 24 hours of meeting/discussion.

Responsible for accurate estimating, billing, awareness of budgetary status at all times to ensure account budget not exceeded and ensure project profitability.

Good knowledge of graphics, print and production.

Maintain and strengthen understanding of account therapy areas and industry/environment issues pertinent to clients.

Regularly review programme strategy against new issues/external environment.

Contribute to strategic planning meetings with client.

Ensure up to date knowledge of status of account at all times


Provide clear and accurate briefings to all personnel tasked with project implementation.

Proactively alert Associate Director to client or programme issues and recommend strategies and solutions.

Supervise other team members and provide on the job coaching

Advise/provide counsel to team members in the team leader’s absence

Actively support team members in achieving development goals


Maintain regular client contact

Attend and lead client meetings where appropriate

Maintain awareness and understanding of current issues relating to client and product area.

Advise client on necessary programme changes/external issues and question and challenge client in a manner appropriate to the Company and individual client

Interpret client needs and priorities

Ensure speedy responses to client enquiries

Demonstrate innovation and creativity beyond client ideas

Maintain social contact with client personnel


Build and maintain contact with key opinion leaders who will be of benefit to account areas of responsibility.

Liaise with and brief opinion leaders on activities related to client business.


Build and improve knowledge of international/European media and its application to healthcare communications.

Develop and maintain media contacts.

Interpret scientific data into press materials and media presentations


Identify new business opportunities from existing clients.

Participate in development and presentation of new business proposals.


Ensure understanding and implementation of all OHPR procedures and quality standards

Contribute to OHPR business through activity such as company presentation on area of expertise, or involvement in a training/marketing/operating procedures initiative

Computer literacy


Programme Management

Able to maintain an overview of programme tactics.

Understands and applies project management principles to account programmes including planning and review.

Demonstrates a pro-active approach to programme management.

Understands OHPR processes and ensures that these are adhered to.

Client Management

Able to explain key principles of relationship building and to apply knowledge in developing and building relationships with the client.

Knowledge of client personnel and client’s business environment

Proactive in interaction with clients.

Demonstrated ability to manage difficult relationships.

Financial Management

Has a good understanding of figures, is able to interpret and use numerical material and present numerical information clearly and accurately.

Able to research and develop accurate budgets.

Understands and applies principles of financial management in day to day monitoring of budgets.

Professional Capabilities

Has sound medical knowledge demonstrated by a clear understanding of drug categories and modes of action.

Able to establish and build relationships with key opinion leaders.

Understands production processes and able to explain these to clients.

People Management

Understands what motivates team members and encourages their development by providing support and coaching.

Able to identify issues within the team and apply a problem solving approach to resolve issues.

Shares knowledge, information and ideas with team members.


Written communication is clear and succinct and adapted to style of target audience.

Sells benefits of proposed activities convincingly to clients in both verbal and written form

Presents confidently, clearly and concisely and manages audience participation

Verbal communication is clear and includes questioning and active listening.

Converts scientific data in consumer-friendly language


Is motivated to develop self and keeps abreast of current thinking in area of expertise.

Manages time well by establishing priorities and anticipating problems in order to meet deadlines.

Is ready to accept responsibility and extra work.

Is conscientious, keen and reliable.

Is dependable and seldom needs chasing.

Maintains good workflow under pressure.

Computer literate

Removal Date 21-Sep-2017

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