Account Director, [email protected]

Account Director, Social Media Strategist

[email protected] is seeking a digital-savvy, Social Media communications professional to join the Chicago team. This is a unique opportunity to use your experience executing social media for global consumer brands on an exciting, passionate, and award-winning team. You will serve as a senior leader of a high-profile piece of business in the CPG space to conceptualize, build and execute ground breaking digital campaigns, partnerships and content.

This Account Director position must exhibit the necessary skills of the social discipline. You will be responsible for accurately managing resources, budgets, and timelines across multiple projects for a large account and ensuring all goals are regularly met and exceeded.

This position requires a person that is a builder of international relationships (both internal and external), a brand champion, an agency facilitator, and an opportunist that helps grow the business. In addition, exhibits strength in project management, scope management, risk management and team management.

If you are passionate about creating global branded solutions that are social by design, then this may be a great next step in your career. Social media experience with a large B to C client is a prerequisite.


Posses and demonstrates a thorough knowledge of the dynamics and workings of clients’ digital business

Manage resources, budgets, and timelines for a large account accurately and


Regularly manage client timelines and priorities for them to ensure annual goals are met

and exceeded

Work closely with clients and account teams to lead the development of social media

programs and strategies

Demonstrates knowledge of the overall social landscape and is a subject matter expert in planning and launching social media pages

Demonstrates a pervasive knowledge of client and agency operations and working agency mix

Hold ultimate accountability for the results of your team’s social media campaigns

Advocates for the social team internally, and keeps the integrated agency team informed, focused and enthused about the work and the business

Able to set and manage social KPIs

Develops in-depth business and reporting as well as comprehensive social ROI analysis

Understands and knows how to navigate a global agency structure

Actively applies risk management tools and techniques

Able to lead and actively contribute to a strategic and efficient content management plan

Leads interface with cross-functional teams in an IMC environment

Ability to understand and manage details of a integrated planning, execution and content plan

Ability to understand, analyze and document strategic initiatives

Has experience managing teams, including reporting and professional development

Challenges direction, or the status quo, and proactively seeks alternate perspectives and approaches in developing effective social strategies

Ability to create, manage and present social content process and plans

Create complex scopes (fee and OOP) and project plans

Builds strong links with global Agency partners to develop effective strategies, briefings, and creative, strategic work

Employ a variety of research techniques to understand and analyze online data and provide insight about relevant online conversations and voices in those conversations

Contribute to [email protected] blog and other thought leadership efforts in the social media space

Required qualifications:

  • 7-10 years of experience in social management
  • Agency experience a must
  • Solid understanding of social media and the digital landscape
  • Must be passionate about quickly-evolving social media environment
  • Outstanding research and analytical skills
  • Significant past experience managing a large and complex client with at least ten simultaneous projects while also scoping for incremental work to grow the business
  • Superior communication, organizational, and project management skills
  • Global B to C social experience a plus
  • Superior organizational skills and attention to detail
  • Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment
  • Ability to work effectively and proactively within a global, integrated team setting
  • Experience launching brands on various social media platforms
  • Able to train others on applying brand concepts/voice in social media
  • Significant past experience with international markets and managing remote co-workers a requirement for this position a plus
  • Experience leading, managing and developing an internal team
  • BA/BS

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