Customer Service Representative

Our Customer Service Representatives play an integral role in delivering unparalleled customer service to OFX clients, while maintaining our reputation for ease of transaction and friendly service. Our team interacts with global clients in our 24/7 customer service model.

  • Are you looking to work for a global brand and help deliver award winning service?
  • Do you have previous customer service experience? Face to face or in a Contact Centre?
  • Do you enjoy working as part of a team to achieve and deliver the best results?

Hear from some of our team on how they inspire customer confidence in our 'OFX At Your Service' video.

What you'll be doing

Working within our fast paced private dealing desk, you will effectively handle inbound calls and emails from our highly valued customers. You will act as a brand ambassador utilising your first class call handling and communication skills. Your responsibilities will be varied but in the main you will play a pivotal role in welcoming new customers to OFX, verifying customers in accordance with regulatory compliance requirements, advising on our range of transfer services and offering trouble shooting support to ensure an optimal customer experience at all times.

What you'll bring

Our Customer Service Representatives are professional, efficient and consistently deliver the highest level of customer care.

We are looking for candidates who have had experience in Customer Services, preferably within financial services although we believe a true passion for excellence trumps experience. You will be expected to communicate clearly, verbally and in writing as well as using computers whilst talking to customers.

  • A passion for customer service and customer satisfaction.
  • A minimum 1-2 years' experience in a high volume customer service role, ideally within the financial services industry.
  • Excellent communication skills; both spoken and written.
  • Master of multitasking; ability to manage several systems and tasks simultaneously with high attention to detail.
  • Proven experience in delivering outstanding customer satisfaction. Committed to exceeding key performance indicators.
  • Ability to be flexible in a roster and fast paced environment.
  • Team orientated with the ability to work collaboratively.
  • University graduate/accreditation would be advantageous, however not necessary.

What we offer

OFX is the smart way to move money overseas. Headquartered in Sydney with 6 offices worldwide, we're a customer-focused business that is all about inspiring customer confidence. At OFX, you'll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skillset at a business that values your multi-faceted expertise and turn your potential into reality.

OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self starter with a penchant for getting stuff done.

  • We're based in beautiful offices right in the Sydney CBD, have a look around.
  • Get the benefits of a startup with the maturity of a listed company. On-site barista, birthday leave, showers with towel service, foosball table and beer fridge. You name it we've got it!
  • Stay motivated by knowing your work really matters amongst a collaborative, creative and innovative team. We truly believe we're better together.
  • Bring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here.
  • Feel welcome. We believe personal diversity drives future-focused innovation. We're looking for outliers, game-changers and bridge-builders, but don't just take our word for it. Apply now, and come check it out for yourself.

Additional information

You must have full working rights in Australia to be considered for this position.




Meet Some of OFX's Employees

Maximilian

Private Client Dealer

Maximilian’s role is centered on customer support throughout the client experience—from the initial onboarding to the final transfer into OFX.

Victoria

Quality Assurance & Monitoring Associate

Victoria ensures that everything—from operations, policies, and procedures to the way OFX clients are treated—is compliant with all applicable regulations.


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