Principal User Researcher

Are you naturally curious about what makes people tick?

Do you understand that making great products happens when we have great customer insights?

Does the idea of owning a significant research agenda for the fastest growing mobile marketplace in the U.S. excite you?

Do you believe there’s a better way to buy and sell?   

Awesome. Read on...

About our Research Team:

Here at OfferUp, we are assembling a team of research experts that thrive on complex challenges. On our way to building the simplest, most trustworthy platform to buy and sell locally, the Research team is responsible for understanding our users at a deep enough level to influence UX design and drive product innovation.

About this Role:

You will work with stakeholders from PM, ENG, and UX to create a comprehensive research strategy. You’re well versed in user research methods and best practices, and have the pragmatism to ensure that your research is focused on big wins. Your responsibilities will include designing and conducting usability tests, large-scale surveys and advising on A/B testing. Ultimately you’re charged with gaining customer insights that drive product invention.

What we’ll ask of you:

  • Your research vision is focused on delivering high value information that helps move the business forward.
  • You’ll develop and maintain a research roadmap.
  • Over time you’ll build a body of research that you promulgate throughout the company. This will increase our understanding of who our users are, and let us better understand their needs.
  • You’ll work closely with product teams to ensure that your research positively impacts the OfferUp experience.

Why you'll excel:

  • You’ve had at least 6-8 years of success in user experience research. You should have a BA in HCI, Cognitive psychology, or related field. An MA is nice to have.
  • You understand that doing great research is the first step, influencing the product vision is the desired outcome.
  • You have many research tools at your disposal, and choose the right approach based on timeliness and impact.
  • You’re not afraid to create or hybridize new research approaches as appropriate.
  • You have a great track record of influencing key decision makers with your research.
  • You measure your own success by how influential you’ve been when a successful product launches.
  • Having some management experience is a plus but not required. 

Meet Some of OfferUp's Employees

Elizabeth R.

Customer Care Manager

Elizabeth is a manager on the Customer Care Team. Her focus is on helping her team champion OfferUp values and work with members of the OfferUp community to improve their experiences with the app.

Dhigha S.

Director of Engineering

Dhigha is helping to build and scale the OfferUp platform. He leads the back-end Infrastructure Team as they solve complex marketplace challenges at the speed of mobile and lay the technical groundwork for future versions of the app.

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