Customer Care Specialist I
OfferUp is changing how people buy and sell locally by making it as easy as taking and sharing a photo from your phone. We are not just about connecting buyers and sellers; we are about creating a simple and safe marketplace that changes people’s lives. We are a rapidly growing team in Seattle looking to bring on more passionate, motivated, and curious people who want to be a part of our fast growing marketplace.
You have a passion for OfferUp and love the idea of helping customers buying and selling locally on OfferUp. You see customer service as an integral part of the user experience.
- Verifying and processing user applications
- Responding to customer inquiries of varying nature in a timely manner, gathering and interpreting information necessary to solve customer service issues
- Reporting ongoing issues to management team
- Moderating content and monitoring user behavior
- 1-2 years in a Customer Service role
- Team player with a positive attitude, flexibility and willingness to take on new tasks
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to communicate effectively with customers, with strong grasp of grammar and attention to detail
- Comfortable and confident with troubleshooting common problems
- Able to work independently without supervision
- Excellent organizational and record-keeping skills
- Interest and experience with technology and testing is a plus
- Ability to quickly learn new programs
- Must be willing to work weekends
- Bachelor's degree
Nice to have
- Experience working with a marketplace
- Experience with e-commerce payment systems
OfferUp is changing the way people buy and sell locally...Come join the team and take the ride of your life!
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