Enterprise Account Executive
- San Francisco, CA
Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use the Nylas communications platform to process over 1.2 billion API requests and 15TB of data per day from providers such as Gmail, Microsoft Exchange, Outlook, Yahoo! and more.
Who We Are
Nylas was founded in 2013 and has raised over $175M to date from Tiger Global, 8VC, Spark Capital, Slack, and more; as well as individual investors including Patrick Collison, Co-Founder and CEO of Stripe, John Collison, President and Co-Founder of Stripe, Sebastian Siemiatkowski, CEO of Klarna, and Tony Fadell. Developers around the world use Nylas to quickly and securely build email, scheduling, and work automation features into their applications. Nylas customers include Upwork, Wix, Freshworks, Lever, Dialpad, Ceridian, and Move.com.
Our Work Philosophy
Nylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles.
AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful!
And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized.
Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.
So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work!
Fastest Growing Companies (Inc 500)
2020 Great Place to Work (Great Place to Work)
2020 Best Places for Professional Development (Comparably)
2020 Happiest Employees (Comparably)
2020 Best Companies for Compensation (Comparably)
2020 Best Companies for Perks & Benefits (Comparably)
2020 Best Companies for Work-Life Balance (Comparably)
The Customer Success Manager is responsible for ensuring the success of a portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Nylas and the customer. You will be a trusted advisor to all our customers, orchestrating our success services and providing best practices around adoption and feature usage. The end result is increased customer satisfaction, retention and expansion of the Nylas footprint.
What You'll Do
- Manage customer relationships across their entire lifecycle
- Meet with key clients, maintain relationships, negotiate, and close deals
- Understands target customers business needs to effectively deliver Nylas' value proposition at the executive level
- Technical expertise to be able to showcase our solution, explaining its business benefits while tackling technical questions that arise
- Meet and/or exceed quota
- Exploring new markets and verticals through outbound prospecting and building pipeline
- Work cross-functionally with all teams at Nylas
- Develop long-term partnerships with globally recognized companies
What You'll Bring
- 5-8 years in a full quota carrying SaaS sales role
- Experience selling into new markets and/or bringing new products to market
- Track record of over-achieving quota(top 10-20% of company)
- An unrelenting drive to learn, succeed and lead by example
- Exceptional written/verbal communication skills
- Technically savvy with sales tools to manage sales cycles
- Empathy and a unique ability to understand customer needs
- Highly organized with exceptional follow up skills
- Strong in-person meeting skills
- Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
- Healthcare: 90% of medical, dental and vision coverage for you and your family
- Retirement Plan: 401k & RRSP with a company match (super rare for a startup)
- Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
- Education Stipend: annual education & development benefit
- Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
- Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place
Nylas is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.
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